Technical Support Lead

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

Who we’re looking for :

We are looking for Production Support Analyst / Developer - Enterprise Notification System (ENS / TCM) for our Business Support System Operations Team.

What you’ll do :

• 24x7 accessibility and outside of business hours support and project work. Subject to on-call on a rotational basis.
• Action all system alerts as needed.
• Create incidents in snow and assign to appropriate team (webops,DBA etc).
• Engage teams to investigate the root case.
• Contact Onsite resource if any extra support is needed.
• Monitor WebLogic, SiteScope alerts, database queue, Mailbox.
• Reply to Archive requests.
• Retrieve the PDF documents and email them back to the requestors with in SLAs.
• Support Weekly Cycle releases
• Follow the implementation plan to make sure all steps are implemented successfully.
• Perform the validation steps post implementation.
• Assist with ENS Audit process
• Generate Monthly / Weekly / Daily Reports
• Generate and update statistics and reports
• Document technical information, notes, user guides, etc. for internal or client use.

TCM :

What you bring :

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :

Competitive salary & annual bonus

Discounts :

Paid time off for volunteering

Growth & Development Opportunities :

Rogers First :

Wellness Programs :

Our commitment to the environment and diversity :

representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different,

and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect :

15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule :  Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location :  8200 Dixie Rd (341), Brampton, ON

Travel Requirements : Up to 10%

Background Check(s) Required : Criminal Record and Credit Check

Posting Category / Function : Technology & Information Technology

Requisition ID : 323263