Contact Centre Representative

Job Description

Job Description

Drivenbrands is seeking  part-time Contact Centre Representatives to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario.  This position involves inbound and outbound calls for the following brands across Canada and the US -  Maaco, and ProOil Change / Take 5. Hours of Operation are : - Monday-Friday : 7am-9pm  - Saturday : 7am- 7pm - Sunday : 8am- 5pm We are looking for candidates who can commit to 30 hours / week. This is a great opportunity for someone seeking the flexibility of a part-time position in an office environment setting. Afternoon / evening and weekend availability is preferred, but not required. The starting wage is $14 / hour. Responsibilities

• Function as an expediter of all incoming and outgoing calls
• Manage and coordinate appointments for Maaco
• Book estimates and answer customer inquiries
• Conduct customer experience follow-up calls for Take 5 / ProOil Change
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible / adaptable to constant change Qualifications and Competencies :
• Bilingualism (English / French) and / or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Experience in a Contact Centre environment or related field is preferred
• Shows predominate skills in computer literacy
• Good organization and time management skills
• works well in a fast paced environment
• Works well under pressure
• Experience in the automotive industry and asset (but not required)