Service Coordinator Dispatcher

Company : Finning Canada

Number of Openings : Worker Type :

Temporary (Fixed Term)

Position Overview :

Join Finning and play a key role in supporting service operations by coordinating Maintenance Customer Orders (MCOs) dispatching technicians and ensuring smooth workflow execution. This position offers :

A dynamic role focused on managing administrative processes scheduling and customer communications.

Opportunities to collaborate with internal teams and external customers to maintain Service Excellence standards.

A chance to contribute to operational efficiency and customer satisfaction through accurate scheduling and proactive communication.

As a Service Coordinator Dispatcher you will track and report MCO progress dispatch technicians and serve as a primary point of contact for customers throughout the service process. If you are detail-oriented organized and thrive in a fast-paced environment this is a job for you!

Job Description :

• Verify and confirm information for MCO creation including credit approval marketing programs and service history.
• Open MCOs and work orders ensuring alignment with scope budget and schedule.
• Maintain document control within Case and WFE systems and ensure compliance with Service Excellence governance.
• Dispatch technicians to jobs based on skill set availability and priority ensuring efficient resource allocation.
• Coordinate transportation site access and third-party contractor arrangements as required.
• Support repair execution by updating systems in real time managing adjustments and monitoring progress.
• Schedule and participate in PRE MID and POST job meetings capturing action items and updating commitment dates.
• Communicate proactively with external customers regarding job status scheduling changes and completion timelines.
• Initiate closure activities validate documentation and ensure readiness for invoicing.

Day-to-Day Activities :

Requirements :

Important :

If youre ready to support service operations manage dispatching and deliver exceptional customer communication apply today!

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1