Customer Service Representative

The Customer Service Representative will serve as the primary point of contact for customers enrolled in our Vendor Managed Inventory program. This role is responsible for managing customer relationships, coordinating inventory replenishment, resolving service inquiries, and ensuring seamless communication between customers, sales, warehouse, and logistics teams. The ideal candidate is organized, proactive, and passionate about delivering exceptional customer experiences. This is a new position. The salary for this position is 55k CAD. This position also offers quarterly commission.

Responsibilities :

Customer Relationship Management

• Serve as the primary contact for VMI customers, building strong relationships and ensuring high levels of customer satisfaction
• Proactively communicate with customers regarding inventory levels, replenishment schedules, order confirmations, and delivery updates
• Respond promptly to customer inquiries via phone, email, and other communication channels with professionalism and accuracy
• Handle customer complaints and service issues with urgency, working cross-functionally to resolve concerns and implement corrective actions
• VMI Program Coordination & Inventory Management
• Monitor customer inventory levels and consumption patterns to ensure optimal stock availability
• Coordinate timely replenishment orders based on agreed-upon service levels and consumption data
• Work closely with warehouse and logistics teams to schedule deliveries and ensure on-time fulfillment
• Maintain accurate records of customer inventory, usage trends, and replenishment history in ERP systems
• Identify potential stockouts or overstock situations and take proactive action to prevent service disruptions

Order Processing & Administration

Data Analysis & Reporting

Technical Skills

Core Competencies