Technical Services Representative

Overview

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position overview

Technical Services Representative The Technical Services Representative plays a key role to our organization's success. This position is responsible for the deployment, installation, and upgrade of computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.

Responsibilities

• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
• Perform hardware warranty and non-warranty repairs of desktops, notebooks.
• Perform complex moves, adds, changes of computer equipment
• Perform complex hardware and / or software upgrades to existing equipment
• Perform network connections for desktops.
• Outsourcing to client sites as required
• Responsible to maintain and update major vendor (HP / Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
• Mandatory on-call requirement

Skills & Qualifications

Working conditions

Physical requirements

What Compugen offers you

Equity statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.

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