Credit Risk Help Desk Analyst

Requisition ID : 203029

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This position is responsible for providing support to Credit360 and CreditLens users by responding inquiries regarding navigation, policies, procedures, applications, and issues regarding the application.

The incumbent will intake, triage, and log user inquiries and issues.

Is this role right for you? In this role, you will :

Drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Respond to user inquiries regarding the application (e.g., navigation, "how to", definition of drop-down values, mandatory fields, instructions on where to find guidance).

Redirect inquiries or issues to applicable Subject Matter Experts. Log queries by creating Service Now tickets (ticketing tool application).

Escalate issues through the proper channels (e.g. Business Support and Technical Support) as applicable. Track status of query and issue resolution.

Review new / or updated Credit360 / CreditLens guidance. Reply to e-mail inquiries sent to the Credit Risk Help Desk central mailbox and arrange follow-up calls as necessary.

Redirect tickets to L2 partners for resolution (C360 Business Support, CLens Support, SDR Support, CARDS Support etc.)

Projects Participate, as required, in projects regarding the implementation of new or improvements to support stakeholders in defining new requirements based on user feedback.

Assist in pro-actively looking for ways to improve efficiencies within the unit as well as with partners whom we interact.

Additional responsibilities / tasks as assigned by management.

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Support a high-performance environment by constantly sharing ideas / best practices, staying engaged, and focusing on achieving results.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have experience with :

• Undergraduate degree in business or technology.
• Solid understanding of internal Bank lending policies, practices, and procedures.
• Good organizational skills, as well as the ability to perform multiple priorities while maintaining high quality work.
• Strong oral and written communication skills and proficiency with the English language.
• Ability to perform effectively in a team.
• Must be able to operate effectively in a fast-paced environment with tight deadlines.
• Must have strong excel and data mining skills in order to effectively perform his / her daily duties.
• Processes strong problem-solving and analytical skills.
• Strong communication and relationship building skills.
• Must be able to work collaboratively with stakeholders to ensure the team's objectives are met; this requires a high degree of flexibility as work may need to be re-prioritized based on business needs.

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!
• Work in an Ecosystem; a bright, modern space where you'll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, a bistro, and more
• Hybrid Work Environment

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.