RQ10620 - Technology Architect - Senior

Deliverables:

• Responsible for chairing all monthly client engagement calls for each cluster, as well as collecting and analyzing OS deployment data to produce meaningful collateral for these calls.
  
• Producing collateral for internal/external Governance calls, including chairing the meetings.
  
• Provide status updates, risks and issues to ITOD/DCO/Client stakeholders, including but not limited to management, senior management, directors, cluster partners, etc.
  
• Assist DCO financial teams in producing updated software support cost projections, cluster costs and developing new cost models as products enter extended support or when publishers change their costs models.
  
• Lead the data analysis and cluster engagement for all in fiscal year ESU/ELS programs to maximize reduction of technical debt.
  

Key Responsibilities:

• Making further enhancements to the SRP client experience by creating enhanced data driven reporting, communications material, processes and helping clients identify paths forward to best reduce their software support costs.
  
• Lead remediation activities for Windows Server 2016 devices to limit ESU costs as much as possible before ESU Year 1 starts in January of 2027.
  
• Lead the coordination of SQL 2014/2016 ESU work, including getting as many clients off SQL 2016 as possible to avoid ESU charges for year 1 starting in July of 2026.
  
• Assist with sunsetting activities.
  
• Co-ordinate the development of the lifecycle health view for Software.
  
• Forecasting support and technical debt costs.
  
• Tracking and reporting on KPIs.
  
• Stakeholder engagement and management, including process improvements.
  
• Documentation of all SRP operational processes and key cluster/stakeholder contacts.
  

Requirements

Experience and Skill Set Requirements

Strategic Planning & Delivery Experience - 30%

Parameters:

• 10+ years of strategic planning and delivery experience.
  
• Demonstrated technology lifecycle planning skills (e.g. Operating Systems including but not limited to Windows, RHEL, MS SQL server).
  
• Demonstrated experience with technical debt identification and prioritization.
  
• Demonstrated experience aligning technology strategy with business and risk objectives.
  
• Demonstrated knowledge of delivery oversight in complex, multi-stakeholder environments.
  
• Demonstrated knowledge of governance, standards, and roadmap development.
  
  

Project Management Skills, translating business requirements into reporting needs - 20%

Parameters:

• 10+ years experience with project planning and delivery.
  
• Demonstrated experience with stakeholder engagement and requirements gathering.
  
• Demonstrated knowledge of reporting, metrics, and multi-level management communication.
  
• Risk and issue management experience
  
  

Analytical, problem-solving and decision making skills, change management and asset management skills - 10%

Parameters:

• Demonstrated experience with root cause analysis and structured problem solving.
  
• Demonstrated experience leading transition and hardware/software refresh activities.
  
• Demonstrated experience with change management and asset management, including associated tools.
  

Verbal and written communication skills, interpersonal and negotiation skills - 10%

Parameters:

• Demonstrated experience in providing presentations to executive stakeholders.
  
• Demonstrated client engagement skills with strong documentation, writing, verbal and negotiation skills.
  
• Demonstrated experience with conflict resolution and collaboration.
  
• Demonstrated stakeholder influence and negotiation skills.
  

Must Have:

• 10+ years of strategic planning and delivery experience.
  
• Demonstrated technology lifecycle planning skills (e.g. Operating Systems including but not limited to Windows, RHEL, MS SQL server).
  
• Demonstrated experience leading transition and hardware/software refresh activities.
  
• Demonstrated experience with root cause analysis and structured problem solving.
  
• Demonstrated experience in providing presentations to executive stakeholders.