Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".
OUR VENUES
- The Sticky Wicket Pub and Restaurant
- The Maple Room
- The Rooftop Patio
- Distrikt
- The Clubhouse Bar
- Big Bad Johns
- The Games Room
- The Strath Ale, Wine and Spirit Merchants
Summary of Position :
As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.
Responsibilities :
Demonstrate a commitment to provide warm, friendly serviceAnswer & appropriately qualify all incoming calls on multi-line telephone systemEfficiently & accurately process check ins and check outsMaintain a high level of professionalism in all aspects of job performanceAssist in the necessary day to day operations of the Front OfficeTrain new staff , and coach team members to enable them to reach their full potentialResolve customer complaints, and issues in a quick and efficient mannerBuild strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and securityPerks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months
Minimum 2 years hotel front desk experience,
Previous supervisory experiencePassion for guest serviceMust be a team leaderExcellent interpersonal and time management skillsExceptional communication skills, both written and oralMust be a team oriented & motivated individualHighly organized, results-oriented with the ability to be flexible and work well under pressureKnowledge of Word, Excel and Property Management SystemsCash handling and processing experienceKnowledge of Victoria and surrounding area and attractionsNight audit experience an assetMust be able to work a flexible schedule, including evenings and weekendsminimum of one year supervisor experienceproof of vaccination status required