Senior Client Service Representative, Employee Benefits

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

If you’re a self-motivated and detailed oriented individual seeking work-life balance and a team-oriented culture – YOU can be our next Senior Client Service Representative as a part of our Employee Benefits Division.

You will work with clients to address inquiries and manage information regarding employee benefits coverage and administration. This position is based out of our Downtown Vancouver Office.

Requirements

• An LLQP and Life License (or willing to obtain within six months of start)
• 5+ years of experience in the employee benefits industry in a client facing role
• A GBA, RPA or CEBS’ designation or actively pursuing
• A Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.
• The ability to build and maintain strong relationships with clients and external stakeholders
• An intermediate or advanced proficiency in MS Office Suite.
• Excellent communication, both written and oral
• Proven ability to work in a team environment as well as independently

A Day in the Life

• You’ll be working with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues
• You’ll advocate for the client and ensure prompt and thorough handling of accounts
• Service clients proactively anticipating and addressing their needs by keeping them up to date with relevant information
• Manage new client implementation and plan transfers, including master application and employee enrolment documents
• Handle plan amendments, including pricing requests and employee communication bulletins
• Prepare and attend client meetings - follow through with action items in a timely and concise manner
• Deliver employee benefits administration training and employee education sessions to clients
• Review and deliver to clients group insurance contracts and booklets from insurance carriers

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required

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