System Administrator

Ref ID: 05010-0012421419

Classification: Systems Administrator

Compensation: $70000.00 to $80000.00 yearly

Reporting to the Manager, IT & Cyber Security the Systems Administrator will be responsible for day to day IT & Cyber Security support and administration. In addition, the Systems Administrator will be a key technical resource on multiple projects.

Key Expectations and Deliverables

• Hands on administration of various IT & Cyber Security systems such as – Windows Desktop, Active Directory, Microsoft Office 365 (Especially Teams & Intune), MAC OS, iOS, Mimecast, Arctic Wolf, Sentinel One, Forescout, Forcepoint, Duo, Okta
• As assigned through the outsourced Help Desk, complete tickets and support users directly whenever needed – remote or onsite
• Provide “white glove” onboarding to all new central services and contact centre management employees, along with store management employees in our different locations
• Act as a technical escalation to our outsourced Help Desk
• Act as an IT Subject Matter Expert & technical resource on projects
• Play a role in architecting solutions
• Complete and maintain appropriate documentation
• Act as backup to the Desktop Support Technician role
• Some evening and weekend work will be required for emergency troubleshooting and project launches
• The role is based in Windsor but is a Hybrid role – so will need to be local to the Windsor area
• Will be required to travel infrequently to other locations

RHTP501

Job Requirements:

• Graduate of a College or University program in Information Technology
• 3-5 years’ experience in a similar role
• Relevant Technical Certifications (Microsoft, CISSP) are an asset
• Hands on experience with IT infrastructure such as Microsoft Windows Server & Desktop operating systems, VMware, SANs, Active Directory, Microsoft Office 365 (Especially Teams & Intune), networking (switches, wireless access points, firewalls), MAC OS, iOS
• Hands on experience with cyber security tools such as Mimecast, Artic Wolf, Sentinel One, Forescout, Forcepoint, Duo, Okta
• Excellent customer service skills
• Sound judgment and decision making skills
• Demonstrate flexibility and embrace change
• Self-starter and self-motivated, able to work on own and as part of team environment
• Strong analytical, technical, problem solving and critical thinking abilities
• Great organizational and time management skills
• Strong written and oral communication skills
• Must have and maintain a valid driver's license

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