SAP C4C ISU Lead

Job Title : - SAP C4C ISU Lead

Location : Mississauga, Canada

Job Type : - Contract

Job Description-

• Utilities experience a must.
• Implementing SAP Service Cloud for a utility client that is currently on CRM 7 and ISU (ECC 6)
• Experience with C4C Service cloud for Utilities and worked as functional lead on a C4C Utilities Implementation and upgrade projects
• Good understanding of underlying technology and integration of S / 4HANA backed system and C4C services knowledge
• Drive the key activities of SAP Service cloud implementations; integrating to backend S / 4HANA utilities solution
• Present key workshops as defined by the methodology to help gather business requirements and translating requirements to design specifications of the customer solution
• Scope, design and configure the system to meet business requirements
• Create functional specifications and work with technical consultants on application customization
• Work with integration SMEs, S / 4HANA ABAP team on connection between SAP Sales & Service Cloud and back-end S / 4HANA IS-U environment

Expectations

• Communication arrangement and services setup, SOAP services configuration and end points changes in S / 4HANA and C4C Integrations for Utilities solution
• In-depth knowledge of business processes in Service Cloud Utilities Call Center solution.
• Hands-on experience in service Cloud module implementation
• Hands-on experience with SAP Utilities Customer Service processes
• Exposure to Integration set up with various SAP and non-SAP systems
• Debug the issues due to SAP ECC to S / 4HANA upgrade and Integration to C4C service cloud impacts
• Drive Workshops with Business and IT team
• MIMO process
• Address management
• Utilities exception management
• BMD and TMD
• Customer Inquiries, Interactions and Requests Ticket Management
• Exposure to SAP service cloud implementation methodology and deployment options
• Design and configuration know-how (focus on design of ticket management process)
• Experience in conducting requirements gathering workshops and solution design
• Experience on scoping and Fine-tuning the SAP C4C solution
• Experience in Key user tools and screen adaptations
• Experience in creation of Org structure and customer data
• Exposure to Integration set up with various SAP and non-SAP systems
• Experience in customizing and tailoring the reports as per customer requirements
• Management of the design and requirement gathering workshops with the customer.
• Good communication and collaboration skills
• Drive the key activities of SAP Service cloud implementations, integrating to backend S / 4HANA IS-U solution
• Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
• Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S / 4HANA ISU using CPI and SAP business processes"

With Regards,

Prabal Pratap Singh Office : 614-495-9222 x 488 Fax : 866-764-1148

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