Facility Services Coordinator

Summary

The Facilities Coordinatorprovides customer service and front-line support to BGIS clients with respect to the maintenance and reliable operations of their locations. Specific responsibilities include, but are not limited to, handling service requests via different platforms and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast-paced, and client-service focused.

Key Duties & Responsibilities

• Learns client account details, the service request / work order management systems, the telephone system, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal technicians and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal stakeholders, external service providers, landlords and other relevant parties
• Receives guidance and support in completing service requests including activities such as proper work order processing, scheduling and the communication of information.
• Provides customer service support
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to provide training to new Team Members.
• Other duties as assigned.

Knowledge & Skills :

Licenses and / or Professional Accreditation