Manager, Quality and Privacy

Status : Permanent, Full-time

Location : Head-Office / Hybrid

Schedule : Monday - Friday : 9am to 5pm

Job Summary :

The Manager, Quality and Privacy is responsible for quality management and privacy, including oversight of policy and procedure documents, external assessment (i.

e. Accreditation), incident management reviews, client privacy, quality assurance / quality control and education.

Reporting to the Executive Director, Program Services, the Manager, Quality and Privacy participates in the planning, development, implementation, and evaluation of quality and client safety initiatives.

Working collaboratively with Coast Program Managers, and stakeholders, the Manager completes accreditation planning activities, and acts as the on-site lead during audits, ensuring smooth interactions with auditors and facilitating successful site visits.

The Manager also works with other managers to support the development and tracking of key performance indicators.

Key Responsibilities :

Accreditation Develop and manage an accreditation project plan.Conduct surveys and manage the instructional manual.Track deadlines for accreditation, gathering and submitting documentation as per the established timelines.

Participate in the preparation of Accreditation documents.Work collaboratively with agency leads, managers and executive team to ensure the standards are consistently adhered to across the Society.

Assist with the writing of Coast policies which are in alignment with Accreditation Canada standards.Act as a liaison with Accreditation Canada.

Serve as the agency’s on-site lead when audits occur, scheduling interviews, liaising with auditors, and ensuring site visits go smoothly.

Quality and Client Safety Systems Manage the delivery of quality and safety services in collaboration with various teams.

Identify issues and engage subject matter experts to develop effective solutions using quality improvement methodologies.

Ensure up-to-date, complete and accurate policies and procedures are in place.Organize, synthesize, and analyze clinical data to drive continuous improvement.

Key Performance Indicators Support the development of actionable key performance indicators and operational plans.Collaborate to develop scorecards, dashboards, and reports.

Drive data-informed decisions for clinical quality and safety.

Privacy Lead the maintenance, updating and evaluation of a comprehensive Privacy program within Coast Mental Health.Responsible for the development of contracts, privacy impact assessments, privacy management and accountability documentation, and the privacy education program.

Maintain privacy of electronic client records.Respond to incidents and provides training.Provide legislative interpretation and program and project advice to staff.

Maintain current knowledge in the field of privacy monitoring the trends and landscape of the field.

Related Responsibilities Manage operational plans aligned with our strategic goals.Participate in policy and procedure development.

Prepare reports for the Executive Director.Participate in Coast Committees as required.Maintain positive relationships with stakeholders,Assume responsibility for other duties and special projects as assigned.

Qualifications :

• Bachelor's Degree in business administration or other relevant discipline, plus three to seven (3 to 7) years' recent, related experience preferably in a health care setting, or an equivalent combination of education, training and experience.
• Knowledge of pertinent laws and legislation, including and not limited to Freedom of Information and Protection of BC Act.
• Experience in interpreting and applying government legislation, policies, and directives, interpreting freedom of information, privacy, or similar legislation, negotiation and conflict resolution, managing caseloads and working in a high-volume customer service centric environment.
• Training and experience using quality improvement methodologies.
• Training and experience in data analysis, presentation and interpretation.
• Successful completion of a Criminal Records Check.
• Successful completion of WHMIS certification

Skills and Abilities :

• Excellent communication and interpersonal skills to build and maintain effective relationships within a multidisciplinary environment, with people from diverse backgrounds.
• Critical thinking skills and proven ability to effectively manage human and fiscal resources.
• Demonstrated understanding and experience of quality assurance process, operational planning and program development.
• Demonstrated basic computer literacy with word processing, spreadsheet and / or database programs and ability to utilize a computerized client information system.
• Experience with Accreditation Canada would be considered an asset.
• Ability to exercise sound judgment, sensitivity, critical thinking and effective decision-making.
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced complaints management best practices, presentation and writing skills.
• Ability to analyze and problem-solve complex issues towards effective solutions.
• Ability to participate in, and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
• Ability to work effectively with others and foster a practice of cooperative effort and collaborative problem-solving.
• Demonstrated commitment to client-focused services and teamwork.
• Ability to maintain confidentiality and utilize diplomacy and tact in dealing with confidential matters.
• Ability to work independently and in a team environment
• Effective negotiation, conflict resolution, problem solving and consensus building skills.
• Ability to adapt to changing priorities and manage multiple issues and projects simultaneously.

This position requires travel around the lower mainland to go onsite to our locations as required and requires a driver’s license and access to a vehicle.

Salary Range :

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours. Salary Range : $75,587 - mid : $92,000 - $108,656

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

About Coast :

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver.

Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.

Why Coast :

• Recognized as one of B.C.'s Top Employers
• Amazing benefit plan and hybrid work opportunities
• Competitive compensation
• Defined Benefit Pension Plan (MPP), Medical, Dental and more
• Professional Development
• Generous vacation package and much more

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.