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Client Solutions Registration Coordinator
Client Solutions Registration CoordinatorMCI Canada • Vancouver, Metro Vancouver Regional District, CA
Client Solutions Registration Coordinator

Client Solutions Registration Coordinator

MCI Canada • Vancouver, Metro Vancouver Regional District, CA
18 days ago
Job type
  • Full-time
Job description

Client Solutions Registration Coordinator

Join to apply for the Client Solutions Registration Coordinator role at MCI Canada.

Job Objective

A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems in delivering world‑class conferences and events in the Institutional Division.

Main Responsibilities

  • Manage multiple diverse tasks simultaneously as an adept multi‑tasker.
  • Serve as part of a project team responsible for execution of all phases : preparation, on‑site, and wrap‑up.

Focus on tasks related to the registration process from start to finish, including :

  • Liaising with the project team to determine system needs.
  • Working in pre‑existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients.
  • Maintaining the registration database and ensuring GDPR and privacy policy compliance.
  • Managing event inboxes for general and registration inquiries.
  • Conducting regular internal and external reporting, following accounting policies (fee payments, refunds, reconciliation).
  • Managing the on‑site registration process and area, training temporary staff, and providing high‑level customer service to all delegates.
  • Developing and managing virtual platforms and events when required.
  • Maintain project timelines, priorities, and checklists.
  • Participate in client‑facing meetings and conference calls, providing updates.
  • Maintain up‑to‑date documentation and user manuals while developing new templates.

    • Description of the Relationships

  • Reports directly into the Senior Manager, Client Solutions.
  • Leads Project Assistants when applicable.
  • Collaborates internally with Client Solutions Managers, Coordinators / Assistants, Accounting and Sponsorship Managers.
  • Works with all members of the MCI Canada and MCI Global teams.
  • Maintains professional relationships with clients, suppliers, and temporary staff.
  • Provides high‑level customer service to conference delegates, speakers, and VIPs.

    • Job Requirements

  • Minimum of two years’ work experience; experience in industry, association management, event management, hospitality, and / or not‑for‑profit is an asset.
  • Degree or Diploma in Business, Administration, Hospitality, Event Management, or a related field, or equivalent experience.
  • Excellent verbal and written communication skills in both French and English.
  • Ability to work in a fast‑paced environment and support multiple projects simultaneously.
  • Knowledge of the association and not‑for‑profit business environment is an asset.
  • Able to travel in Canada and, if necessary, internationally.
  • Ability to work effectively both from home and the MCI Toronto office as required.

    • Specific Technical Skills

    Strong computer skills are a must :

  • Experience with event management systems (Swoogo, Bizzabo, Erbium, Cvent) is an asset.
  • Highly proficient in SharePoint, Excel, Word, PowerPoint, and Outlook.
  • Effective ability to use computer software and technology to organize and present client data and information.
  • Interest and ability to learn new technology is a must.

    • Experience working with a range of technology systems specific to :

  • Event Management Systems.
  • Email Marketing Platforms.
  • Learning Management Systems.

    • Additional Skills / Local Requirements

  • Excellent analytical skills and attention to detail.
  • Highly motivated and entrepreneurial mindset.
  • Strong interpersonal skills including cross‑cultural understanding.
  • Empathy to work with diverse customers, staff, managers, and authorities.
  • Problem‑solving skills.
  • Creativity and imagination.
  • Excellent presentation skills.
  • The position may require occasional travel and work on evenings and weekends.

    • Additional requirements include but are not limited to :

  • Ability to work extended hours during strategic planning meetings and / or on‑site delivery of conferences and events.
  • Moderate lifting, especially during on‑site execution of events, and considerable walking and standing is expected.
  • Must be bondable.
  • Interviews will begin in early January once teams return from the holiday break.

    • Seniority Level

    Entry level

    Employment Type

    Contract

    Job Function

    Project Management, Strategy / Planning, and Consulting

    Industries

    Marketing Services

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    Client Coordinator • Vancouver, Metro Vancouver Regional District, CA

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