Associate, Generalist - Maintenance

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Maintenance Generalist Associate who will play a critical part in providing top-notch products and services in a unique industry and at a rapidly growing organization.

Are you :

• Knowledgeable in and have previous hands-on mechanical experience in the automotive industry?
• Driven by providing an extraordinary customer experience?

As the Maintenance Generalist Associate , you will provide support & guidance to our client’s drivers and act as a fiduciary for our clients when authorizing repairs.

Also, will be in contact with Case Managers, Supervisor’s, Managers, Drivers, Clients, and Suppliers.

A Day in the Life

• Responding to incoming calls from drivers and suppliers to resolve inquiries concerning technical and non-technical work.
• Providing service assistance and directions to drivers and clients.
• Answering supplier calls and creating electronic repair invoices.
• Negotiating repair prices when appropriate and reviewing requests for compliance with client policy and Element’s standard operating procedures.
• Issuing authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum.
• Making outbound calls to help initiate service and follow up on service or to resolve open issues.

Requirements

• High School education or BA / BS is a plus
• Minimum 3 years of general automotive knowledge; preferably mechanic experience
• PC skills including data entry and Microsoft Office suite
• Organization skills with the ability to prioritize and respond with a sense of urgency to internal and external requests within specified timeframes.
• Ability to research and resolve problems and make independent judgments.
• Ability to communicate effectively with suppliers or clients and internal personnel.
• Ability to work effectively in a team environment and be flexible to multitask between different work queues.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.