Guest Service Agent - Summer 2026Ziptrek • Whistler, BC, Canada

Guest Service Agent - Summer 2026

Ziptrek • Whistler, BC, Canada

4 days ago

Job type

Full-time

Job description

Job Description

Salary : 21.75

Role Summary

Our Guest Service Agents consistently provide exceptional service by focusing on each guests individual needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on all Ziptrek products. The smooth coordination of guest requirements from reservations to signing waivers and final payment is facilitated by the Guest Services team. We are looking to hire for this position starting on April 28 or June 1, 2026.

What were looking for :

You genuinely love helping people.
You thrive on organization, time management, and the little details that make a big difference.
You embrace the dynamic nature of the tourism industry - work hard, play hard!
You communicate clearly and professionally, whether its over the phone, via email, or in person.
Youre eager to learn (or already know) how to maximize efficiency and sell available products effectively.
You bring a positive attitude and collaborate well with your team.
Youre confident using Point of Sale and reservation systemsbonus points if youre familiar with Google applications!

Main Duties

Guest Services

Interact and greet customers promptly and enthusiastically on a daily basis

Facilitate all aspects of the guest service experience - from reservations to final payment

Generate accurate tour bookings within our reservations software system (Zaui), considering optimal tour timing and available staff

Maintain thorough knowledge of all job-related aspects - products, policies and procedures

Maintain a culture of going above and beyond customers expectations. Create a customer experience based on compassion, passion and empathy

Ensure guest documentation is filled out accurately, completely and filed appropriately

Maintain guest services documents, tracking sheets, databases and filing systems as needed

Take ownership of customer needs and address any concerns before they become a problem

Create and uphold strong working relationships with the client base, tour operators and outside professionals

Ensure all guest inquiries are promptly routed to the appropriate Ziptrek contact as / if required

Additional duties as required

Communication

Respond to all guest complaints - requesting supervisor intervention when necessary

Maintain and protect the confidentiality of guest / payment information

Maintain strong communication with the entire Operations team throughout the day

Employee Experience

Adhere to Ziptreks Core Values.

Help fellow staff members - creating a supportive and empowering work environment

Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported

Establish and maintain effective working relationships with co-workers, supervisors, and managers

Be mutually responsible for a fun and positive workplace on a day-to-day basis

Financials

Ensure appropriate credit card handling procedures are adhered to for every transaction

Ensure the accuracy of sales, discounts, commissions, referrals and payments

Accurately process payment for all bookings, paying close attention to all aspects of reconciliation.

Hours, Training & Benefits :

On-call schedule with possible irregular hours - dependent on business levels

We work in a seasonal town, our staff work hard in the summer and book their holidays during the shoulder seasons (September - mid-December) - if you aim to take time off in July or August, this role may not be the best fit

Hourly wage starting at $21.75 per hour

All job-specific training is done in-house - start dates are April 28 or June 1, 2026.

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Guest Service Agent Summer 2026 • Whistler, BC, Canada

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