Manager, Scam Process Owner

Job Description

What is the opportunity? As the Scam Process Owner you will be part of the Fraud Process Strategy team, within Operations Transformation. You will collaborate with our Four Disciplines to deliver 'best in class' solutions that maximize efficiency, automation, and operational and financial controls, while achieving world class client experience. You will develop and govern the assigned stream’s policy and procedures to ensure accuracy, relevance, and Global Risk Management (GRM) requirements are met. You will ensure delivery and execution of process owner goals and objectives, while managing against business / change plan, operational / risk mitigation and enhancing the client experience with alignment to Fraud Management business objectives and Our Collective Ambition. Please Note : This role requires you to work on site four days per week, with flexibility to work remotely one day per week at the business' discretion, and the understanding that RBC may change policy in the future. What will you do?

• First point of contact for process workflow opportunities and interdependencies for production and / or maintenance / development projects / initiatives
• Proactively identifies innovative opportunities to enhance client experience and business / process efficiency and effectiveness
• Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly
• Accepts and successfully executes change while supporting employees through proactive communication, issue resolution and effective decision-making
• Responsible for clear, concise, and accurate creation / maintenance of detailed process documentation
• In this role, you will communicate and interact frequently with RBC partners and / or employees located across Canada and / or worldwide

What do you need to succeed? Must have

Nice-to-have

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills Detail-Oriented, Ethical Business, Fraud Management, Fraud Risk Management, Information Capture, Results-Oriented Additional Job Details

Address :

YORK MILLS CENTRE, 36 YORK MILLS RD : TORONTO

City : Toronto

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-12-03

Application Deadline :

2025-12-31 Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.