Account Coordinator (IT)

Job Description

Job Description

Salary : 60-70,000 annually

Account Coordinator

Department : Client Services

Reports to : Director of Client Services

Were looking for an Account Coordinator to join our Client Services team and take ownership of a portfolio of small business clients. This role is ideal for someone early in their career who enjoys working with clients, understands IT services, and wants to grow into an Account Management role over time.

The Account Coordinator manages approximately 40+ small accounts (under 20 staff) that require lighter day-to-day support but still need proactive relationship management, planning, and commercial follow-up. Youll be responsible for ensuring clients are engaged, satisfied, and supported while identifying opportunities to protect and grow existing revenue.

This role is a career pathway position. Strong performers will have opportunities to grow into Account Manager or Client Success roles as the business evolves. Advancement is based on performance, capability, and business needs.

ACCOUNTABILITIES

Client Relationship Management

• Own the day-to-day relationship for assigned client accounts.
• Proactively schedule and conduct two client check-ins per year, with additional touchpoints as needed.
• Communicate with clients via phone, email, and in-person or virtual meetings.
• Ensure clients feel supported and confident in the services being delivered.

Account Health & Planning

Revenue Protection & Growth

Internal Coordination & Documentation

Measures of Performance

QUALIFICATIONS

Why Choose Accurate?

About Us

Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. Weve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 50+ person company we are today. We care a lot about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.

We would like to thank all applicants for applying; however, only those selected will be contacted for an interview.