Support Services Adminstrator

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

Location: Concord, ON

Duration: 18 months

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
• Daily and consolidated month end invoicing
• Process and apply credit memos as required
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd party portals as required
• Ensure month-end procedures are followed and deadlines met
• Create reports in Excel to provide to customers with special requests as needed
• Process credit cards as required
• Create device maps as required
• Compile and review sales sheets for service completion and accuracy
• Assisting to resolve customer disputes with the accounts receivable team
• Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion
• Assist Sales Reps and the Operations team with looking up customer info in CRM.
• Track business and technician licences for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Additional responsibilities as assigned

Requirements

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanor
• High School Diploma required
• Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

Benefits

• World class training of the latest industry best practices
• Great benefits - Medical, Dental, and Vision, Employer-matched RSP
• Paid vacation, holidays, and PTO days
• Short and long-term disability
• Life Insurance

AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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