Customer Care & Office Assistant

Customer Care & Office Assistant

Job Description

Our client is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

They are currently looking for a Customer Care & Office Assistant

Location : Mississauga

Shift : Monday Friday. This is an on-site position, will report to the Office Manager

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What you’ll do :

They are seeking a Customer Care & Office Assistant to join their team, providing support in the Customer Care & Backoffice area.

Responsibilities include handling order registrations and processing, invoicing, managing shipment documents, and assisting with Oracle JDE ERP use / implementation.

MAIN ACTIVITIES

• Order processing (replenishment / replacement and loaners orders) from receipt (stickers sheet vs PO / Stock availability) to invoicing to final customers (price matching).
• Back-orders management.
• Address book : enters new accounts and maintains them (Address book report).
• Price lists : enters the new ones and maintains them.
• Issues purchase orders to HQ (through a biweekly purchase plan to replenish implants items and to replace expired / expiring ones) and to other suppliers.
• Receives PO in JDE (physically checked by MPO warehouse coordinator).
• Expired items : check internal and external stock, replacement reports, returns from hospitals and returns to HQ for re-sterilization.
• Cycle count : assist the Office Manager in the internal and external cycle count / prepares report for sales rep. / warehouse coordinator and final reports for HQ.
• Track daily shipments and deliveries to be sure material is delivered on time for scheduled cases.
• Loaner sets creation, return, replenishment.
• General support to the Office Manager & Area Manager with regards to PO and sales data, administrative matters, as well as to the ERP management.

Requirements

Skills :

• Excellent organizational and time management skills
• Strong communication skills
• Strong analytical skills interpret, analyze, and draw logical conclusions based on facts and figures
• Experienced in administration and / or accounting and / or supply chain environment
• Self-starter, self-disciplined and target focused but able to work in a team environment
• Able to demonstrate drive, passion, and flexibility.
• Work well under pressure.
• Possess integrity and honesty.
• Eager to learn, develop and grow.
• Oracle JD Edwards ERP System experience a great asset

Language :

• English written / spoken.
• French an upside but not mandatory.

Systems :

• Microsoft ; Proficient in Excel a must
• JDE Oracle ERP an upside but not mandatory.

A complete training about JDE Oracle ERP will be planned, both with Headquarters colleagues and on the job with the Office Manager.

If you have the skills and experience that we are looking for to be successful in this role please apply online, email or fax your resume to Ali Abbas.

fax to 7

We are an equal opportunity Employer