Bilingual French / English Customer Service Agent-REMOTE New Brunswick Area

Job Description

Job Description

Bilingual French / English Customer Service Representative - ON-SITE

Job Type : Full Time New Brunswick Area

Hours : Vary from 7 : 30 am-4 : 00 pm CST

Salary : $19.50 CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary :

Join our team and together we can help people help others! Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you!

Job Duties / Responsibilities / Essential Functions :

Must be able to read, write, and speak French & English clearly, without hesitation or pauses.

• Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
• Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
• Utilizes applications effectively to process customer transactions accurately
• Maintains a working knowledge of client products, services, and promotions
• Ensures compliance with all client and company policies and procedures and written standards of performance
• Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
• Completes offline donor administrative work such as responding to emails, updating addresses, or researching information
• Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
• Educating the customer on ways they can support their cause

Required Knowledge / Skills / Abilities / Qualifications :

WAH Requirements :

PC / Laptop with at least Windows 10 (Apple / Mac products, Chromebooks, and tablets are not compatible)

Hard-wired high-speed internet connection (ethernet cable)

USB-connected Headset

Webcam

A quiet dedicated place to work free from distractions including pets and children.