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Customer Service Representative (16 Month Term)
Customer Service Representative (16 Month Term)The RS Group • Winnipeg, Manitoba, Canada
Customer Service Representative (16 Month Term)

Customer Service Representative (16 Month Term)

The RS Group • Winnipeg, Manitoba, Canada
14 days ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Do you have what it takes to deliver exceptional customer service Will you thrive in a fast-paced logistics environment

If youre passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details we want to hear from you!

The Customer Service Representative on our transportation team plays a key role in keeping our operations running smoothly and our clients satisfied. This is your chance to accelerate your career in a vital fast-paced industry with a team that values dedication efficiency and communication.

Key Responsibilities :

  • Handle inbound and outbound calls emails and texts when communicating with customers and drivers

Provide accurate and timely information regarding services pricing and scheduling

  • Monitor and track service orders keeping customers informed of the status of their requests
  • Identify and troubleshoot service request issues escalating complex problems to the appropriate teams
  • Enter customer orders into courier software accurately capturing pickup and delivery times locations and other relevant service details
  • Perform other office duties as assigned
  • Qualifications & Experience :

  • A minimum of 1 year of experience in a customer service role (experience in transportation and logistics is considered an asset)
  • A professional demeanor strong work ethic attention to detail and excellent customer service skills
  • Proficiency in Microsoft Office (Outlook Word and Excel) web-based systems and courier software with high adaptability to new and unfamiliar platforms
  • Pleasant and professional phone manners along with strong interpersonal skills
  • Excellent English communication skills both verbal and written
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines
  • Effective problem-solving skills including the ability to identify and resolve minor issues in a timely manner
  • The ability to work independently as well as collaboratively within a team
  • Satisfactory Criminal Record Check (at the employees expense)
  • Legally eligible to work in Canada
  • Term Position - with the possibility of a permanent role following the term

    Full-time : 40 hours per week Monday to Friday 8 : 00 am to 4 : 30 pm with flexibility for staggered start times as required

    Salary : Starting at $18 per hour with consideration given to relevant qualifications and experience

    Company : RS Express Ltd.

    Address : 175 Plymouth Street Winnipeg MB

    We thank all who apply but only those considered for an interview will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.

    Required Experience :

    Unclear Seniority

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Temp

    Experience : years

    Vacancy : 1

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    Customer Service Representative 16 Month Term • Winnipeg, Manitoba, Canada

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