Claims Relationship ManagerQueer Tech • Calgary, AB, CA

Claims Relationship Manager

Queer Tech • Calgary, AB, CA

30+ days ago

Job type

Full-time

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a

Claims Relationship Manager

to join our growing team!If you’re ready to make a different and drive positive change, this is the role for you!

What you'll do here :

Handle escalated customer claims :

Analyze complex, escalated claims in accordance with the Complaint Handling Protocol

Conduct thorough fact-finding using all available resources and cross-functional inputs

Make sound, compliant decisions aligned with company guidelines and policies

Support on executive level, better business bureau, and social media complaintsDeliver exceptional stakeholder service :

Provide outstanding service to customers and brokers throughout the complaints process

Re-establish understanding and positive rapport with customers, vendors, and brokers

Offer coaching, technical guidance, and recommendations to internal and external stakeholders to resolve problem claim files, and follow through on resolution implementation

Collaborate with the Customer Complaints Resolution Office on complex casesMonitor and manage channels :

Maintain and manage the Broker Escalations database with a high level of accuracy and adherence to best practices

Act as Business Risk Compliance Office representative for Claims WestInsight and continuous improvement :

Prepare studies or briefs for management highlighting trends, root causes, and opportunities to reduce complaint recurrence

Regularly review adherence to business processes and compliance requirements

Proactively identify and implement efficiency improvements within the teamProject work :

Participate in special projects as needed, contributing subject-matter expertise and practical recommendations

What you bring to the table :

Extensive knowledge of property, auto and / or casualty claims. Minimum of 8 years experience managing and / or processing insurance claims is required

University degree or any combination of training and experience deemed relevant for the role

Completed or working towards completion of CIP designation

Very strong understanding of policy wordings and application, Claims Guidelines, Best Practices, and Standard Operating Procedures

Strong investigative skills and ability to think critically

Exceptional customer service skills and ability to proactively seek solutions for customers

Superior written and verbal communication skills including proven ability to deliver unfavorable news

Proficient in diffusing situations with customers, brokers, and other stakeholders showing resilience when under stress

Passion for continuous improvement and ability to mentor and coach peers

Excellent priority management, organizational, and multi-tasking skills

Ability to work independently demonstrating autonomy

Strong working knowledge of various Provincial regulatory requirements

Proficiency with computer software including Word, Excel, and SharePoint

Experience using Guidewire (CC) and Salesforce (C360) is an assetThis role is eligible for employee referral bonus. #myReferrals3000#LI-HybridIl s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

#J-18808-Ljbffr

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Relationship Manager • Calgary, AB, CA

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