Talent.com
Client Services Assistant, Home Health
Client Services Assistant, Home HealthFraser Health • New Westminster, BC, CA
Client Services Assistant, Home Health

Client Services Assistant, Home Health

Fraser Health • New Westminster, BC, CA
9 days ago
Job type
  • Full-time
Job description

Salary

The salary range for this position is CAD $31.56 - $33.28 / hour

Job Summary

We are currently looking to fill a Casual opportunity for a Client Services Assistant to join our Home Health Team located in New Westminster, B.C.

New Westminster is known for its stunning waterfront views along the Fraser River, located on the north side of the Fraser River bordering several municipalities in each direction (Burnaby, Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver region.

Benefits

  • Comprehensive, 100% Employer-Paid Benefits : Enjoy peace of mind with full coverage.
  • Generous Vacation Time : eligible employees can earn up to four weeks of vacation to recharge and relax.
  • Benefit Portability : Seamlessly transfer your benefits from another HEABC employer.
  • Immediate Pension Enrollment : Secure your future with a defined municipal pension plan from day one.
  • Maternity Top-Up : Receive an 87% top-up during maternity leave.
  • TransLink Pass Subsidy : Save on commuting costs with a 50% subsidy on TransLink passes
  • Additional employee discounts and perks available
  • Eligibility based on employment status

Detailed Overview

Supports clinical staff in completing various contractual, financial and administrative aspects of client services; provides assistance to frail seniors and / or other adults with chronic health conditions requiring support and coordinated care to live successfully in the community by participating in care planning such as documenting client needs and coordinating services for clients and / or their caregivers; liaises with non-Fraser Health community services to facilitate client referrals to those services, where appropriate.

Responsibilities

  • Coordinates financial, administrative and contract aspects of client services and care management under the direction of the Manager, Clinical Services or assigned clinical staff.
  • Participates with health care provider in care planning with client by obtaining required client information from a variety of sources and documenting client needs / wants.
  • Gathers and documents information from existing health information systems for all new clients for review by assigned health care professional; identifies additional avenues for gathering information such as First Nations, Department of Veterans Affairs and collects relevant and / or missing data as required; reviews files to obtain historical information.
  • Works with the client and / or caregiver to complete the financial portion of the client's financial assessments and temporary rate reduction requests; works with the client / caregiver to document other personal information to complete waiver forms such as sponsorship or residency forms; coordinates contract, financial and administrative aspects of client services and care management under the direction of the Manager, Clinical Services or assigned clinical staff.
  • Supports long term clients to access community or community related service services in accordance with the established care plan; ensures that the assigned health care professional is kept informed and reviews materials such as policy and procedures and clinical decision-making tools to assist with various care management issues.
  • Researches community resources and identifies information that will assist in the development and implementation of client services and care management plans; completes standard forms and arranges for services with other community agencies and provincial Ministries such as Income Assistance.
  • Identifies available social, economic, recreational and educational services and resources in the community to meet client needs and provides client with the information; received client feedback, inquiries and complaints and responds as required; forward more complex issues to the Manager or assigned clinical staff for follow up.
  • Organizes individual and group client service meetings and schedules community appointments for clinical staff, as required.
  • Works collaboratively with care team in the documentation of client care plans; completes data entry of care plans and other client service items such as documents and contracts; maintains client records by ensuring that client files, applications forms and financial documents are kept up to date; creates and maintains spreadsheets of client information; completes filing and related administrative duties.
  • Performs other related duties as assigned.
  • Qualifications

    Education and Experience

    Diploma in a social or health services field of study such as Community Social Service and two (2) years' recent related experience working with seniors or adults with physical and / or cognitive disabilities or an equivalent combination of education, training and experience.

    Valid BC Driver's License and access to personal vehicle for business related purposes.

    Skills and Abilities

  • Ability to work independently and in cooperation with others
  • Ability to communicate effectively, both verbally and in writing
  • Ability to organize and prioritize
  • Ability to observe and recognize changes in clients
  • Ability to analyze and resolve problems
  • Conflict resolution and crisis intervention skills
  • Ability to establish and maintain rapport with clients
  • Ability to operate related equipment
  • Physical ability to perform the duties of the position
  • About Fraser Health

    Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

    People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

    We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

    Together, we are the heart of health care.

    IMPORTANT : Recruitment scam warning. Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

    #J-18808-Ljbffr

    Create a job alert for this search

    Client Service Assistant • New Westminster, BC, CA

    Similar jobs
    Health Care Assistant - Home Support Assistant

    Health Care Assistant - Home Support Assistant

    Loving Home Care Services Ltd. • West Vancouver, BC, Canada
    Full-time +1
    Loving Home Care Services is a senior home care agency providing personal care, companionship care, live-in care, nursing support and complex home care in Vancouver for 24 years.To date, we have he...Show more
    Last updated: 30+ days ago • Promoted
    Client Service Representative

    Client Service Representative

    LMG Inc. • Richmond, BC, Canada
    Full-time
    We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is locate...Show more
    Last updated: 30+ days ago • Promoted
    Client Service Associate

    Client Service Associate

    BMO • Vancouver, British Columbia, Canada
    Part-time
    Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business...Show more
    Last updated: 12 days ago • Promoted
    Hybrid Billing Specialist — Client Service & Reporting

    Hybrid Billing Specialist — Client Service & Reporting

    BC Legal Management Association • Vancouver
    Full-time
    A leading law firm in Vancouver is seeking a Billing Coordinator to manage all phases of client billing.This full-time position requires strong attention to detail and excellent client service abil...Show more
    Last updated: 12 days ago • Promoted
    Private Wealth Client Services Associate

    Private Wealth Client Services Associate

    Connor, Clark & Lunn group • Vancouver
    Full-time
    A leading financial services firm in Vancouver is seeking a Private Client Service Associate to provide exceptional service to high-net-worth clients. The role involves supporting investment profess...Show more
    Last updated: 12 days ago • Promoted
    Pharmacy Assistant

    Pharmacy Assistant

    Pillway BC • Delta, BC, Canada
    Full-time
    Pillway Pharmacy is in search of a dedicated and innovative Pharmacy Assistant to join our team in Delta, BC.This role is designed for a passionate individual who aims to redefine and elevate the p...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Analyst

    Client Services Analyst

    Aquanow • Vancouver, BC, Canada
    Full-time +1
    Aquanow is a trading and technology company powering the next generation of financial services.We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate ...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Manager

    Client Services Manager

    Fintel Connect • Vancouver
    Full-time
    We’re at a pivotal stage of growth—and looking for someone who wants to grow with us.If you have agency experience, we want to hear form you!. A rapidly growing organization with genuine opportuniti...Show more
    Last updated: 12 days ago • Promoted
    In-Force Insurance Associate – Client Services & Admin

    In-Force Insurance Associate – Client Services & Admin

    Nicola Wealth • Vancouver
    Full-time
    A leading financial services firm is seeking an In-Force Associate to support the administration of insurance policies.This role involves processing policy changes, managing documentation, and ensu...Show more
    Last updated: 12 days ago • Promoted
    Client Service Assistant - Surety Bonding

    Client Service Assistant - Surety Bonding

    BFL CANADA • Vancouver
    Full-time
    Client Service Assistant - Surety Bonding.Be among the first 25 applicants.We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing educ...Show more
    Last updated: 12 days ago • Promoted
    Client Services Lead

    Client Services Lead

    Targeted Talent • Delta, BC, Canada
    Full-time
    The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Coordinator

    Client Services Coordinator

    DIALOG • Vancouver
    Full-time
    Get AI-powered advice on this job and more exclusive features.This range is provided by DIALOG.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.H...Show more
    Last updated: 12 days ago • Promoted
    Patient Service Coordinator

    Patient Service Coordinator

    Canadian Orthodontic Partners • Vancouver
    Full-time
    Canadian Orthodontic Partners is seeking a Patient Service Coordinator to join our team in.This full‑time position supports the delivery of personalized orthodontic treatment across our national ne...Show more
    Last updated: 12 days ago • Promoted
    Client Service Assistant

    Client Service Assistant

    BMO • Vancouver, British Columbia, Canada
    Part-time
    Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business...Show more
    Last updated: 30+ days ago • Promoted
    Resident Services Assistant

    Resident Services Assistant

    Baptist Housing Seniors Living • Vancouver, BC, CA
    Full-time
    Quick Apply
    Resident Services Assistant Shannon Oaks | Vancouver, British Columbia, Canada | Casual The Opportunity At Baptist Housing, every day is an opportunity to help our seniors experience li...Show more
    Last updated: 30+ days ago
    Client Relation Specialist

    Client Relation Specialist

    iA Financial Group (Industrial Alliance) • Vancouver
    Full-time +1
    Sector : Administration, Dealer Services / Permanent / Full time / Hybrid / Vancouver / Number of position : 1 / Start date : as soon as possible. Are you passionate about customer service and eager to...Show more
    Last updated: 2 days ago • Promoted
    Client Service Representative, Broking Operations Vancouver, BC

    Client Service Representative, Broking Operations Vancouver, BC

    Purves Redmond Limited • Vancouver
    Full-time
    Client Service Representative, Broking Operations.Purves Redmond Limited (PRL) is a Canadian, employee-owned insurance brokerage firm with over 65 years of experience. With offices in Toronto, Vanco...Show more
    Last updated: 12 days ago • Promoted
    Client Relation Specialist

    Client Relation Specialist

    iA Financial Group • Vancouver
    Full-time +1
    Sector : Administration, Dealer Services / Permanent / Full time / Hybrid / Vancouver / Number of position : 1 / Start date : as soon as possible. Are you passionate about customer service and eager to c...Show more
    Last updated: 1 day ago • Promoted