Business Analyst

Overview

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC also operates TeleHealth / 811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia with a fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. Paramedics in Nova Scotia participate in programs such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations. There are opportunities waiting for you in Nova Scotia. Apply to learn more about our service and available positions.

Reporting to the Senior Program and Project Manager, the Business Analyst will work closely with organizational business units and programs to identify and define, design, and develop solutions across the organization. The Business Analyst should excel at gathering requirements and clarifying details with project team members through both structured and informal interactions, with strong interpersonal skills and the ability to engage subject matter experts in various settings, from formal meetings to casual conversations.

As EMC employees, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and by fostering a culture that focuses on patient safety and a safe workplace.

Responsibilities

This position entails, but is not limited to the following :

• Business Analysis : Assess business unit / function needs, elicit, translate, and document business, functional and non-functional requirements into functional design specifications; advocate quality of solutions that meet or exceed defined requirements; analyze data to guide process and solution decisions; plan for acceptance of solution (change management, communication, training needs); create and maintain long-term relationships with business units, vendors and project resources; troubleshoot problems with business units and technical teams; assist in advanced troubleshooting and business process support related to system issues / requests; develop and deliver documents such as business requirements documents, design documents, use cases, process models, workflows, test plans, test cases, change management plans; create solution designs across process, data, and technology that meet requirements and adhere to standards, leveraging common tools and processes to meet cost / delivery objectives; perform design reviews, testing, deployment evaluation, and end-user satisfaction reviews; participate in driving project and product quality from inception to final release; collaborate with business units to prepare detailed estimations; provide guidance during all project phases (requirements gathering to post-implementation support); ensure compliance with government regulations and privacy legislation.
• Leadership : Offer coaching for key users and facilitate "train the trainers"; conduct requirements gathering workshops; author training guides and handbooks for business systems; provide input into project-specific policies; clearly communicate best practice procedures to end users and business owners; provide change management support to project teams.

Qualifications

Education & Experience

Preferred

Knowledge & Skills

Our goal is to be a diverse workforce representative of the citizens we serve. We are committed to building an inclusive team and encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and / or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify with these groups are encouraged to voluntarily self-identify.

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