Customer Service Representative

Customer Service Representative

Location: Prince George, BC

Diversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of staff and the public. This is a casual position covering holidays and sick days, with the possibility of more hours as per business needs. The successful candidate must have flexible availability as shifts fall between 8:00 am and 5:00 pm. Reliable transportation is required as there is no public transit servicing the business location.

Knowledge and Skills Required

• Open availability required
• Exemplary customer service skills with previous experience in a customer facing / customer service position
• Previous experience in an administrative role
• Advanced skills in Microsoft Office
• Ability to remain composed, tactful, and professional in all communications
• Team-oriented with the ability to work with little supervision
• Ability to multi-task and work well under pressure
• Excellent communication skills - written and verbal
• Confident, pleasant and welcoming disposition

Principal Duties and Responsibilities

• Book travel and process ticket sales
• Answer phones / respond to client or passenger inquiries
• Assist drivers with inquiries or concerns
• Creation of memos and other written documents
• Filing of invoices
• Arrange hotel room bookings for drivers
• Restock and order supplies
• Data entry for fuel and other information
• Various other administrative duties as required