Customer Service Rep / Admin Assistant

Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of the Pacific Coast Building Products Family of Companies.Basalite’s Core Values guide our behavior and our business. The test of a company's values is not what is written or said, but by the actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.

POSITION SUMMARY :

Under the supervision of the Customer Service Supervisor, we are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative and Administrative Support. This dual-role position is essential in ensuring an exceptional customer experience while also supporting the operation of our production team. The ideal candidate is detail-oriented, efficient, and thrives in a fast-paced environment where multitasking and adaptability are key. This role requires someone who consistently upholds our company’s Core Values : Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED :

General supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Prepare and maintain production-related documents, reports, and spreadsheets
• Assist the production team with order tracking, scheduling, and status updates
• Process orders and change orders received from customers and Sales Representatives, set up sales order, payers, and essential data in SAP for initial order.
• Take phone orders in a prompt and courteous manner.
• Perform dispatch duties.
• Provide marketing support for samples, catalogs and information requests.
• Maintain marketing inventory
• Works with Outside Sales Teams to coordinate customer requests and to help provide superior customer service.
• Participate in semi-annual inventory counts.
• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Abide by all safety rules set forth by the company and governmental regulatory agencies and ensure that hazardous conditions are reported and corrected.
• Regular attendance is required.

QUALIFICATIONS :

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Basalite offers excellent benefits and compensation package which includes medical, dental, vision and pension.

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