Customer Service Representative

Description

Day‑to‑Day Job Activities

Customer Service

Greet and assist customers at the rental counter and over the phone

Provide clear, friendly, and efficient service

Support customers with questions, rental needs, and general inquiries

Sales & Rental Support

Assist with inside sales for products, services, and equipment rentals

Prepare and process rental and sales contracts

Handle equipment returns and close rental agreements

Look up equipment information through company systems

Purchasing & Administration

Assist with purchase order entry and tracking

Keep paperwork organized and up to date to ensure accurate and timely transactions

Equipment Support

Assist with basic equipment servicing as required (training provided)

Experience Required

Customer service experience from retail, hospitality, call centers, or similar environments is an asset

Comfort working in a fast‑paced setting with shifting priorities

Strong communication skills and a customer‑centric mindset

Ability to multitask and stay organized

Willingness to learn about equipment, product features, and rental applications

Shift availability; professional appearance required

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.