Senior Technology LeadEdmonton Catholic Schools • Edmonton, Division No. 11, CA
Senior Technology Lead
Edmonton Catholic Schools • Edmonton, Division No. 11, CA
2 days ago
Job type
- Full-time
Job descriptionAddress escalated technical requests from the Call Centre, Zone Leads and Endpoint analysts. Troubleshoot and resolve complex technical problems efficiently Ensure timely resolution of issues to minimize disruption to Division operations. Document and share solutions to improve overall support processes Design, develop, and implement major changes to network endpoint systems. Ensure endpoint network reliability and security for all devices across the Division. Optimize system performance to support educational activities. Conduct regular maintenance and upgrades to keep systems up to date Identify and evaluate new technologies that can benefit the Division. Design and implement innovative solutions to enhance educational technology. Stay abreast of industry trends and advancements to maintain cutting-edge practices. Provide recommendations for technology adoption and integration. Participate in the formulation and implementation of the Division's technology strategy. Provide insights and recommendations for long-term technology planning. Collaborate with senior management to align technology initiatives with organizational goals Advocate for technology investments that drive efficiency and innovation. Bachelor’s degree or diploma in Computer Science or equivalent experience in a related field. Microsoft Certified Professional. In-depth knowledge of network security design and configuration. Understanding of security threats and vulnerabilities. Knowledge of analytical practices, troubleshooting local and wide area network problems, including Virtualization, Active Directory, DNS, TCP / IP routing, and Authentication. Knowledgeable with enterprise services such as SCCM, SCVMM, SQL, IIS, DNS, ILM, ISA, Intune, M365, Azure Active Directory management, including CA’s, GPO’s and PowerShell Scripting. SCCM (OS deployment, application packaging, PowerShell scripting, compliance management, endpoint protection, software updates, client management, and troubleshooting) General knowledge of the Division’s operations and business, and general understanding of the Division’s mission and vision in a faith-based environment Intune (compliance management, application deployment, Autopilot, and Entra ID) Active Directory administration, including a deep understanding of Active Directory Certificate Services Networking concepts, including 802.1X configuration, DHCP, VLANs, and DNS Server management in enterprise environments Knowledge of records management principles, the Protection of Privacy Act (POPA), and the Access to Information Act (ATIA) Knowledge of workplace safety and awareness of Occupational Health and Safety regulations. Knowledge and alignment with the Division's administrative procedures. Proficiency in designing and developing complex technical solutions. Strong leadership and strategic management skills. Excellent written and verbal communication skills. Strong analytical, needs assessment, and conceptual skills. Ability to remain calm and focused in stressful situations. Strong time management skills and the ability to handle multiple tasks simultaneously. Customer service-focused attitude with the ability to conduct needs assessments for non-technical users. Good presentation skills with the ability to present complex technical solutions to large audiences. Strong consensus-building skills with the ability to influence decision-making Strong organizational and time-management skills Continuously seek innovative and creative ways to improve work performance, anticipate and respond to change, and challenge the status quo. Act with integrity, seek personal growth opportunities, and develop a personal vision of leadership based on core values and principles. Build emotional resilience, seek feedback, and develop soft skills to positively impact others\' performance and foster a collaborative environment. Develop effective, cooperative relationships, actively listen to diverse viewpoints, and treat people with fairness and respect to create a supportive and inclusive work environment. Make decisions based on future trends, inspire a compelling vision, and align actions with organizational mission and values to drive continuous growth and improvement. Take the initiative to keep skills up-to-date and maintain an awareness of developments in Information Technology
Overview
The Senior Technology Lead provides advanced technical leadership and hands-on expertise to support and enhance technology services across the Division. This role is responsible for designing, implementing, and supporting complex endpoint, server, and network solutions that directly impact site operations and educational environments.
Working closely with Site Support, Networking, Infrastructure teams and Call Centre staff, the Senior Technology Lead ensures the standardization, reliability, and security of technology services while resolving escalated technical issues. The role requires strong expertise in SCCM, Intune, Active Directory, and enterprise endpoint management, with the ability to lead large-scale deployments, troubleshoot complex environments, and mentor technical staff.
The successful candidate will also contribute to strategic planning by researching emerging technologies, recommending improvements, and supporting long-term technology initiatives. Strong organizational skills, a service-oriented mindset, and the ability to balance operational priorities with innovation are essential to success in this role.
Duties & Responsibilities
- Provide Technical Support (45%)
- Develop and design complex projects that impact the entire Division
- Guide and mentor members of the Site Support team
- Ensure standardization and consistency in technology services across the Division
- Collaborate with stakeholders to develop technical solutions for business needs.
- Coordinate technical efforts and mobilize resources for large-scale projects.
Resolve Technical Issues & Maintain Technical Systems (25%)
Research and Develop Emerging Technologies (20%)
Contribute to Strategic Planning (10%)
Knowledge
Skills
Note : Please note that the classification for this position is currently under review. Final classification details, including salary range, will be confirmed during the interview process.
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Senior Technology Lead • Edmonton, Division No. 11, CA
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