Senior Systems Analyst

Job Description

Job Description

Salary :

Senior Systems Analyst

At Anchor Managed Solutions (Anchor), we strive to be the most innovative Managed Services Provider (MSP) in North America. We started Anchor in 2014 and quickly discovered that there are many small and medium businesses that need our help! Anchor is involved in every aspect of providing technology solutions and services to these small and medium businesses.

Anchor is ready to add to this impressive, award-winning team here in Saskatoon!

Anchor Managed Solutions is looking for an energetic, experienced, Senior Technician for our helpdesk. We are looking for someone fun who likes to be challenged but also enjoys a fun work environment of like-minded people. This person is willing to work extra hours and ensure escalations and service issues are resolved in a timely manner. As a member of the Anchor helpdesk team, your #1 priority is customer satisfaction. This person must also have excellent written skills and be able to communicate technical issues clearly and concisely.

Minimum 6-8 years experience in IT. At least 2 years of Managed Services Helpdesk experience is desirable.

Key Responsibilities :

• Take escalations from the Helpdesk Team
• Provide support to other staff members
• Work with the Professional Services team to ensure projects are received into the Help Desk properly

Key competencies :

Come join the Anchor Team!

All employees are provided food at the office, coffee, pop, snacks, and parking.

All employees receive a pension plan.

All employees receive a benefits plan for you and your family.

Take that next step with Anchor and join our amazing award-winning team!