Emergency Communications Officer, Calgary 9-1-1 - AMENDMENT

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Calgary 9-1-1 is Calling You! Become the Lifeline in Every Emergency.

When someone dials 9-1-1, you are the first voice they hear. As an Emergency Communications Officer (ECO) at Calgary 9-1-1, every shift is an opportunity to serve your community and make a real difference. It's not just a job, it's a calling. As part of a dedicated team of emergency professionals, you'll serve as the critical link between people who need help, and those who can help them.

Primary duties include:

• Answer police calls (emergency and non-emergency) ensuring the callers receive the needed resources and support.
• Analyze events, assess risks, and adapt to high-pressure and ever-changing priorities and situations.
• Use Computer Aided Dispatch (CAD) systems and other technologies to perform tasks effectively.

Qualifications

• A High School diploma or equivalency ( GED) or proof of Canadian Equivalent (IQAS/WES).
• At least 2 years of experience serving the public in sectors such as: security, call center, social work, health care, working with vulnerable populations or emergency related services.
• Proficiency with computers; using multiple monitors and systems simultaneously. Keyboarding skills of 35 wpm.
• The ability to maintain focus, attention to detail, and make critical decisions under pressure.
• The ability to work in a safety-sensitive position with strict adherence to performance standards and protocols.

Preference will be given to applicants with the following:

• Completion of post-secondary education in emergency communications, criminal justice, sociology, psychology, social work or an emergency-related field.
• Prior experience as a 9-1-1 call taker or dispatcher.
• Experience dealing with crisis situations, mental health interventions, and conflict resolution.
• Multilingual skills and cultural fluency.
• Familiarity with emergency dispatch software and real-time data systems (CAD, CPIC, SENTRY etc.).

Success in this position requires:

• Strong verbal communication and active listening skills.
• Fluency in English, both spoken and written.
• The ability to remain calm, composed, and assertive during high stress, emotionally intense events, and situations involving disturbing or traumatic content.
• Demonstrated emotional intelligence, adaptability, and ongoing personal and professional development.
• The ability to work independently and as part of a team.
• A high level of integrity, confidentiality, and accountability.