Temporary Full-Time Member Service Representative

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We’re excited to share that we’re hiring a Temporary Full-Time Member Service Representative for our Langley Service Location!

This role is anticipated to begin in mid-March and run through late August or September, depending on candidate availability.

As a Member Service Representative, your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Who you are:

• You’re passionate about delivering exceptional Member experiences.

• You have excellent verbal and written communication skills.

• You’re an analytical thinker with sound judgment and decision-making skills.

• A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:

• Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.

• Answer incoming phone calls, making outbound calls to confirm appointments and monitor the Service Location email account.

• Enhances Member value by promoting BCAA Membership, products and services

• Process payments and documents.

What you bring:

• Completion of Grade 12.

• At least two years’ experience in customer service, preferably in insurance or hospitality.

• Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).

• Bonus qualifications!

• CAIB certification or knowledge of ICBC systems.

• Ability to speak other languages aside from English.

The hourly rate range for this position is $21.23 to $26.54 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position may be eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!