Client Relationship SpecialistJustin Havre & Associates • Calgary, AB, Canada

Client Relationship Specialist

Justin Havre & Associates • Calgary, AB, Canada

15 days ago

Job type

Full-time

Job description

Job Description

Salary :

Full-Time | Calgary, Alberta | In-House

Client Relationship Specialist

This is a phone-based relationship role at the Justin Havre Real Estate Team. As the #1 eXp Realty team in Canada for 2023 and 2024, we provide a world-class experience for families making major life decisions across Calgary and the surrounding area.

The Role

We are hiring a Client Relationship Specialist to manage client retention through proactive outreach. This is a structured + training provided position where you serve as the primary point of contact for our database.

This is a high-volume, phone-based role (90% of your day is on the phone). Your sole focus is connecting with 1215 people daily to welcome them to the team, offer Concierge services, and ensure they remain part of our network.

Type : Full-time, in-office (Calgary)
Focus : Outreach and connection (no paperwork or transaction coordination)

What Youll Be Doing

Relationship Management : High-volume check-in calls to build long-term loyalty.

Opportunity Identification : Uncovering needs for concierge services, referrals, and repeat business.

Data Integrity : Maintaining accurate, real-time records within Follow Up Boss (FUB).

Problem Solving : Matching clients with our trusted vendor network to address homeownership needs.

Client Advocacy : Securing marketing re-subscriptions by demonstrating clear VIP value.

Key Responsibilities

Consistent Outreach : Complete 80100 outbound dials per day using curated lists.

Onboarding : Conduct "Welcome" calls immediately after a transaction closes.

Concierge Workflow : Listen to client needs and connect them to the right partners.

Business Generation : Identify "trigger events" (relocation, retirement, etc.) and ask for referrals.

CRM Hygiene : Log all activity daily in Follow Up Boss.

Activity Standards : Meet daily targets of 1215+ conversations and 2.53.5 hours of talk time.

What Were Looking For

Persistence : You enjoy making calls and stay energized throughout the day.

CRM Familiarity : Experience with CRM workflows and data entry (FUB preferred).

Strong Communication : A professional, helpful, and warm phone presence.

Process-Oriented : Ability to follow scripts and structured workflows.

Resilience : Comfortable handling high-volume outreach to reach daily goals.

Requirements : A police background check is required.

Application Process

All applicants must complete a multi-step evaluation :

Predictive Index : An assessment of your work style.

Video Interview : A brief recording to showcase your communication style.

Technical Assessment : A demonstration of CRM navigation.

Roleplay : An exercise to test your ability to uncover needs and ask for referrals.

Why Join Us

Professional Stability : Work with the #1 eXp Realty team in Canada.

Growth : Structured environment with full training provided.

Compensation : Annual base salary plus a performance-related bonus.

Specialization : A role designed for communicatorsno paperwork, just pure connection.

If you are a process-driven communicator who thrives on the phone, we invite you to apply.

Apply now to start the conversation.

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Client Relationship Specialist • Calgary, AB, Canada

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