Support IT team in resolving system incidents / problems and act as a liaison between Business Subject Matter Experts, technical teams and / or third-party vendors as required
Lead the implementation of simple enhancements to existing systems that meet business requirements and are aligned with IT orientations : + gather business requirements + evaluate feasibility, provide estimates, design solutions and prepare detailed specifications + coordinate team effort in developing and implementing the enhancements
Work with other IT Professionals and Business Subject Matter Experts in implementing new systems that meet business requirements and are aligned with IT orientations + Provide estimates for tasks and artifacts under own responsibility + Transform business requirements and conceptual system designs into detailed functional specifications in accordance with design standards
Develop the following artifacts (not limited to) for hand off to the development team and / or third-party vendors : functional specifications, interface designs and configuration specifications
Develop test scenarios and conduct detailed functional and integration testing to ensure programming / configuration has been done in accordance with detailed functional specifications and business requirements
Perform or assist in the configuration and control of system parameters and files to meet business requirements
Support Business Subject Matter Experts and users during user acceptance testing
Assist in the development of application documentation, user documentation and training materials
Desired : Four (4) year degree (Undergraduate) in Management Information Systems or Computer Science or equivalent experience
Functional knowledge of IT business domains
Experience in the implementation, development and support of ERP, client-server and web-application systems.
Excellent analytical and problem-solving skills – ability to perform root / cause analysis
Demonstrated knowledge of functional analysis and data analysis - ability to understand and clarify business needs formulated by requesters and stakeholders
Experience in working with third-party software and third-party suppliers.
Knowledge of the following would be an asset : business process techniques (BPMN), Master Solution Delivery methodologies (Macroscope Productivity Center), SOA concepts, Research Data Management Software.
Demonstrated effective communication, writing and planning skills. Self-motivated and ability to work well with multiple teams in cross functional set-up.
Demonstrated ability to work on multiple initiatives and to manage deadlines.
Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
Experience with Oracle, SQL, Java considered a plus
Experience with Ellucian’s Banner applications considered a plus
Competitive benefits package (Health, Dental, Life Insurance)
(if eligible)
Defined contribution pension plan (with employer contribution up to 10%)
(if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.
Knowledge of English : McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.
For a definition of our language proficiency levels, please click .
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons / visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer. Grandescunt Aucta Labore. By work, all things increase and grow. Find a sense of purpose. Develop your future. Join us today.
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