User Experience Designer (Fixed term - 8 months)The Armstrong Collective • Vancouver, Metro Vancouver Regional District, CA
User Experience Designer (Fixed term - 8 months)
The Armstrong Collective • Vancouver, Metro Vancouver Regional District, CA
5 days ago
Job type
- Full-time
- Temporary
Job descriptionDesign and create a cohesive user experience for all our guest- and partner-facing platforms for a wide range of devices (including mobile). Develop design initiatives that align with the digital experience roadmap; where needed, including a summary of UX and UI designs and requirements. Manage timelines for development and implementation of new initiatives and deliverables. Manage the end-to-end delivery of UX designs, user interaction and user flow requirements. This includes : Assessing and reviewing customer feedback and UX data for function, and design features that are centered around user needs, are aligned with business goals, are on-brand and are technically feasible. Presenting ideas, concepts and designs, research findings and customer insights, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners. Designing and implementing supporting research, scenarios, wireframes, prototypes, testing and defining functional specifications. Review designs with IT, Product & Development team to support technical implementation details; they will be the final approver and define the success criteria. Review completed implementation from the development team and provide detailed feedback on completed work. Document design and technical implementation on all key platforms e.g. Global Website, Guest Portal, Agent Portal Translate UX concepts and flows into UI designs, including visual layouts, interaction states, and responsive behaviors, ensuring designs are on-brand, accessible, and ready for development handoff. Discover opportunities to enhance and evolve our user experience through usability research and working collaboratively with Sales, Marketing, and Product. Collaborate with Customer Experience & Research and Product to discover and convert customer insights into solutions to enhance our web experience. Provide knowledge of responsive design, component systems, and interaction design, with a proven ability to work within or build scalable design systems and component libraries. Maintain industry standards and best-practices of UX and UI designs across all digital platforms and stakeholder touchpoints. Work as a key member of the digital team to identify consumer pain-points and potential solutions for improved consumer & guest experiences. Lead the design of potential solutions, collaborating with digital marketing, engineers, researchers, and product managers to ensure designs are meeting objectives, are tested, and are iterated upon to further improve user experience. Lead content design and content strategy for digital experiences (including website, portals, and conversion journeys), ensuring content structure, hierarchy, messaging, and flows support user needs, usability, and business objectives. Collaborate with Brand and Content teams to align digital experiences with established brand strategy and voice, while independently translating those principles into effective digital content experiences. Define content requirements, information architecture, and content patterns (e.g., page structures, messaging frameworks, microcopy, error states, CTAs) as part of the UX design. Ensure digital content experiences are clear, intuitive, accessible, and conversion-oriented, applying UX and content design best practices across all platforms and touchpoints. Contribute to and apply brand and content guidelines within digital environments, identifying where adaptations or extensions are required to support usability, accessibility, and performance. Ensure alignment of design requirements and guidelines across all stakeholders. Conduct regular reviews of platform designs and user experiences. Contribute to the development of A / B testing programs, based on understanding of user behaviour patterns, to identify opportunities for digital experience improvement. Work with digital platform management, IT, and other stakeholders to ensure product updates and deployments do not disrupt design functionality. Post-secondary education in human-computer interaction, computer science or related area of study. Certification in user experience or user designdesired). 4+ years of professional UI / UX design experience (web, apps, or advanced digital experiences). Proficiency with Figma (preferred), Sketch, Adobe Creative Suite (Photoshop, Illustrator, InDesign), and InVision for collaboration. Meticulous craftsmanship and thoughtful design choices that elevate digital touchpoints that mirror the luxury positioning of our brand experiences. Experience with usability testing and research platforms (e.g., UserTesting, Lookback, Optimal Workshop, Hotjar, Woopra). Familiarity with Miro, FigJam, or similar for ideation and cross-team workshops. Strong knowledge of responsive design, component systems, and interaction design, with a proven ability to work within or build scalable design systems and component libraries. Experienced in designing, implementing, and evaluating A / B test experiments. Experience working within a CMS (Content Management System); Drupal in particular is an asset. Analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations. Project Management. Expert knowledge of Google Analytics and Google Tag Manager. Advanced knowledge of A / B testing tools such as Hotjar, Crazy Egg, Optimizely, or VWO. Advance knowledge of Excel or similar tools to help transform and manipulate data to report on it in a meaningful way (desired). Knowledge and use of UX design patterns (desired). Ability to work with people from different disciplines and backgrounds who have varying degrees of technical knowledge. Ability to communicate and present test results, insights, and recommendations to all levels of the company clearly and concisely. Ability to think globally and creatively to quickly develop solutions to challenges. Ability to work collaboratively in a fast paced and ever-changing environment. Ability to work well under pressure with multiple projects and timelines while being detailed-oriented. Ability to influence stakeholders at various levels. Strong work ethics with the ability to work independently and in a team environment. Data-driven mindset when making decisions. A thirst for knowledge and desire to keep up with the latest digital trends to sharpen your digital skills. The base salary offered for this role is $82,000 - $92,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Employee Family & Assistance Program Must be legally entitled to work in Canada. Corporate Office – Vancouver based; hybrid role with a minimum 3 days / week in the office.
User Experience Designer (Fixed term - 8 months)
Job Category : Professional & Business Support
Requisition Number : USERE002912
- Posted : January 29, 2026
- Full-Time
- Hybrid
Locations
Showing 1 location
The User Experience Designer supports the Digital Team in developing and executing the UX strategy and vision for Armstrong Collective’s digital and ecommerce experiences, working to create exceptional experience for our guests and partners across all digital touchpoints. This role will work collaboratively with the digital team, product, and developers / engineers to identify and prioritize opportunities to drive online revenue, improve conversion rates and brand perception. The position is responsible for the development of UX designs, including research, success criteria definition, user goals and needs, wireframes, prototypes, and testing and defining functional specifications. The role will create and execute on-going A / B and MVT tests to optimize website flows, lead funnels, and landing pages to drive conversion.
Key Areas of Accountability
User Experience & Design :
Identifying Customer Roadblocks and Design Solutions :
Brand & Content Design Guidelines and Best Practices :
Ongoing Monitoring and Management of Design Elements on our Digital Platforms :
Qualifications
Education, Certification, Licenses :
Skills & Experience :
Attributes :
Compensation
The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt-in for text messages when you apply in order to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requireme.
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User Experience Designer Fixed term 8 months • Vancouver, Metro Vancouver Regional District, CA
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