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Program Coordinator, Undergraduate Programs (Commerce)
Program Coordinator, Undergraduate Programs (Commerce)University of Alberta • Edmonton, Division No. 11, CA
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Program Coordinator, Undergraduate Programs (Commerce)

Program Coordinator, Undergraduate Programs (Commerce)

University of Alberta • Edmonton, Division No. 11, CA
9 days ago
Job type
  • Full-time
Job description

7 days ago : Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features.

Job Description

This competitive role is open to all applicants; however, internal candidates and former employees of the University of Alberta will be given priority consideration. Please log in to verify your internal candidate status. The Program Coordinator is part of the Non‑Academic Staff Association (NASA) and offers a comprehensive benefits package.

Location

Hybrid – a mix of remote and in‑person. Work primarily takes place at North Campus, Edmonton.

Reporting and Focus

The Program Coordinator reports to the Manager, Undergraduate Office and provides front‑line advising for current Bachelor of Commerce students. Responsibilities include accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies. The role also offers administrative support and business‑planning insights to senior staff, undergraduate programs, and courses administered through the office, while advancing the University’s commitments to access, community, and belonging.

Responsibilities

Academic Administration

  • Oversee the class schedule for the area and create a master plan for the upcoming year.
  • Monitor and verify enrollment numbers for individual courses.
  • Support requests for deferred exams, course withdrawals, overload requests, registration blocking, grade changes, and major / minor changes.
  • Use Campus Solutions to troubleshoot schedule errors and reference policy and procedure information to resolve issues.
  • Coordinate, review, edit, and submit all official additions / deletions / changes to the University Calendar to the Secretary to the General Faculties Council.
  • Update class restrictions and coding in Campus Solutions.

Program Operations

  • Maintain accurate records of student interactions, decisions, and actions.
  • Create and maintain spreadsheets and databases.
  • Prepare ad‑hoc and customized reports on the program.
  • Maintain program records and provide administrative support for standing and special meetings, coordinating documents and agendas.
  • Communications

  • Act as the first point of contact for the Undergraduate Program.
  • Respond to specific inquiries from students, faculty, and staff.
  • Manage correspondence, reviewing and prioritizing daily incoming messages.
  • Qualifications

  • Post‑secondary degree or diploma with 3–4 years of experience in a service‑centred environment, preferably post‑secondary.
  • Excellent computer skills, including proficiency with databases, spreadsheets, and word‑processing software.
  • Strong oral and written communication, interpersonal, organizational, and problem‑solving skills.
  • Ability to multitask, set priorities, and maintain attention to detail and accuracy.
  • Capability to work independently as a key member within a student service office focused on excellent customer service.
  • Excellent attention to detail.
  • Ability to handle difficult, sensitive, and conflict situations.
  • Preferred Qualifications

  • Training in conflict resolution or diffusing situations.
  • Knowledge of University of Alberta policies and procedures.
  • Knowledge of FOIP.
  • Experience with PeopleSoft or large ERP systems, including configuration and reporting.
  • Ability to analyze data to provide business insights.
  • Application Instructions

    Please submit your resume and cover letter in ONE file.

    About Us

    The University of Alberta acknowledges that we are located on Treaty 6 territory and respects the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada. We are a community of over 14,000 faculty and staff, more than 40,000 students, and a growing community of 300,000 alumni worldwide. Our work influences students, community members, researchers, and innovators, making discoveries that promote a healthier, safer, stronger, and more just world. We are committed to an inclusive and accessible hiring process for all candidates and welcome applicants from all qualified persons, including women, First Nations, Métis, Inuit, visible minority groups, persons with disabilities, and individuals of any sexual orientation or gender identity and expression.

    About the Team

    The Alberta School of Business, one of the world’s leading business education institutions, offers a vision to develop and inspire entrepreneurial leaders. With a faculty of 70 members, 2,100 undergraduate students, and 950 graduate students, our school excels in research, teaching, and external engagement.

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    Program Coordinator • Edmonton, Division No. 11, CA

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