Quality Assurance Manager

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.

POSITION SUMMARY:

The Quality Manager is responsible for ensuring the New Flyer Quality System is fully understood, consistently executed, and continuously maintained across the Winnipeg facility.

As a key member of the plant leadership team, this role provides strategic and operational leadership to the Quality Assurance department while supporting overall plant performance. The Quality Manager plays a critical role in driving customer satisfaction, first-time quality, operational excellence, and continuous improvement within a dynamic two-shift manufacturing environment.

WHY JOIN US:

• Be a part of a team leading the world’s electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
• Paid holidays and vacation
• Registered pension plan with generous company match · Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
• Advancement opportunities within our family of companies
• We are proudly named one of Manitoba’s Top 25 employers.

WHAT YOU WILL DO:

• Provide strategic leadership for the execution and evolution of New Flyer’s Quality Management System across the Winnipeg facility
• Lead, develop, and mentor a multi-level Quality Assurance organization, including succession planning and leadership capability development
• Establish clear performance expectations through effective use of objectives, metrics, and accountability frameworks
• Drive a culture of quality ownership across Operations, Engineering, Supply Chain, and Manufacturing
• Lead plant-wide First-Time Quality strategy focused on defect prevention, risk mitigation, and systemic root-cause elimination
• Analyze quality performance data to identify trends, prioritize risk, and inform executive decision-making
• Partner with plant leadership to integrate quality objectives into operational planning and execution
• Oversee customer quality performance, including property inspections, post-delivery concerns, and corrective action governance
• Direct Supplier Quality strategy including First Article Inspections, non-conforming material processes, and supplier corrective actions
• Ensure effective Advanced Product Quality Planning (APQP) for new product introductions and build transitions
• Maintain governance of ISO 9001 certification, audit readiness, and New Flyer Management System compliance
• Develop and manage the Quality operating budget, aligning resources to highest-impact quality and business risks
• Ensure product inspections are appropriately resourced, standardized, and consistently executed across inspection teams
• Provide quality leadership and resources to support shipment readiness and resolution of delivery-related quality issues

WHAT YOU NEED TO BE SUCCESSFUL:

• Minimum 6 years of Quality Assurance experience within a manufacturing environment supporting complex, engineered solutions, with at least 3 years in a leadership or supervisory role
• Experience leading quality functions within automotive, commercial vehicle, aerospace, rail, or other complex engineered manufacturing environments, particularly those operating in low-volume, high-mix or configuration-driven production models, is strongly preferred
• Post-secondary education in Engineering, Manufacturing, Industrial Technology, or a related technical discipline, or an equivalent combination of education and relevant technical experience
• Experience applying PPAPs, Quality Control Plans, and Production Failure Mode and Effects Analysis (PFMEA) within a manufacturing environment
• Experience working within formal quality management systems; ISO experience strongly preferred
• Demonstrated ability to lead structured, data-driven problem solving and root cause analysis
• Proven ability to lead teams, drive cultural change, build accountability, and effectively influence cross-functional partners across Operations, Engineering, Supply Chain, and Production
• Strong communication, presentation, and organizational skills, with proficiency in MS Office applications
• Ability to operate effectively in fast-paced, dynamic manufacturing environments

Up to 10% travel; must be eligible to travel to Canada or the U.S

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at , , , nfi.parts, , arbocsv, and carfaircomposites.

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.