Support Technician

ROLE : Support Technician - Entry Level

DESCRIPTION: Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver​

MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

WHO WE ARE: We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

CANDIDATE EXPECTATIONS / OUTCOMES:

CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support

EDUCATION : Achieve two annual course certifications within your field

PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment

PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens

KNOWLEDGE OR ABILITIES REQUIRED:

• Sets high standards and goals
• Shows creativity and innovation
• Shows strategic thinking and visioning
• Able to learn quickly
• Strong customer relationship skills
• Shows integrity and honesty
• Shows proactivity and initiative
• Has exceptional work ethic
• Excellent listening and communications skills, both verbal and written.
• Organized, detail oriented and self-motivated
• Remain calm under pressure
• Ability to remain in contact with the client thru the completion of the incident
• Problem-solving abilities and ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships
• Willingness to develop professionally
• Ability to work with little supervision
• Ability to work on multiple priorities and/or projects simultaneously
• Ability to switch gears and move on to unrelated issues with ease
• Ability to provide and maintain detailed documentation on each job
• Knowledge with basic networking configurations
• Experience in Windows 7 Operating Systems to current
• Experience in Microsoft Office applications from 2010 to current

PREVIOUS EXPERIENCE RECOMMENDATIONS:

• A+ Certification is preferred
• NET+ Certification is preferred
• Microsoft Certified Desktop Support Technician (MCDST)
• 1+ years’ experience in computer network management is required
• Experience in managing end client networks is preferred

BENEFITS:

• $300 Annual Wellness Funding
• Health, Dental and Vision Coverage
• Hybrid Work Environment
• Team lunch Thursdays
• Free parking
• Close to Skytrain