System Administrator, ServiceNow

About us

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw® Hard Seltzer, Mike’s Hard Lemonade, and Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what’s right, to act like an owner. We are growing a lasting legacy, where people come first.

What You'll Do:

As our new System Administrator, ServiceNow, you will responsible for the day-to-day operational stability, governance, and continuous improvement of our enterprise ServiceNow platform. This role plays a critical part in strengthening internal ServiceNow capability as platform ownership transitions from external vendors to in-house support. Working within a hybrid MSP and internal delivery model, you will ensure platform health, security, upgrade readiness, and compliance while enabling scalable enhancements across the enterprise.

You will act as a core technical contributor within the Service Management Office (SMO), supporting platform sustainment, controlled releases, and governance-aligned configuration delivery.

Additional key responsibilities include:

• Administer and maintain ServiceNow across development, test, and production environments, ensuring platform health, performance, and upgrade readiness.

• Lead patching cycles and platform upgrades with disciplined testing, documentation, and change control.

• Manage user accounts, roles, groups, and ACLs in alignment with established access and data governance standards.

• Implement configuration changes (workflows, business rules, client scripts, Flow Designer, Update Sets) following CAB and release management processes.

• Support the SMO sustainment backlog, including incident resolution, system administration requests, foundational data updates, and minor enhancements.

• Maintain and uphold platform standards for scripting, configuration design, and environment governance.

• Support integrations with enterprise systems such as Active Directory (LDAP), HR platforms, and other business applications.

• Contribute to design discussions and continuous improvement initiatives to enhance platform reliability and delivery timelines.

What You Will Learn In This Role

• Enterprise-wide ServiceNow architecture and platform governance practices in a hybrid Managed Services Provider (MSP) and in-house environment.
• Cross-functional stakeholder alignment within a rapidly evolving Service Management Office (SMO).
• Technical depth across IT Service Management (ITSM), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and enterprise integration patterns.
• Influence platform direction through design, delivery, and sustainment best practices.

What You'll Bring:

• 3+ years of hands-on experience administering ServiceNow in an enterprise environment.

• Strong working knowledge of ITSM (IT Service Management), ITIL frameworks, and CMDB (Configuration Management Database) structures.

• Experience configuring ServiceNow components including Flow Designer, Studio, Update Sets, ACLs, business rules, and scripting.

• Demonstrated ability to perform root-cause analysis and resolve complex platform and configuration issues.

• Strong documentation, communication, and stakeholder collaboration skills in a fast-paced environment.

• ServiceNow System Administrator Certification (CSA) strongly preferred; ITIL Foundation certification an advantage.

Who you are

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive ‘can do’ attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $74,000 - $90,000 annually; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

Other perks include:

• Located in a prime Vancouver neighborhood (near transit)
• Hybrid work environment of 4-days a week in-office
• Company paid parking
• Complimentary building gym

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

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At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.​

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.​​

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy ​to stay ahead of industry giants.​

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Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.