customer service representative supervisor

Penney Auto Body
Vancouver, BC, CA
$35 an hour
Permanent
Full-time
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 1 year to less than 2 years
  • or equivalent experience

Asset languages

  • Mandarin
  • Cantonese
  • Tagalog

Tasks

  • Authorize routine deposits and withdrawals
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Identify workers' training needs
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Train staff / workers in job duties, safety procedures and company policies
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Organize and maintain inventory
  • Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
  • Keep maintenance reports and documentation

Supervision

  • Customer service clerk
  • 5-10 people
  • Working groups

Computer and technology knowledge

MS Office

Work conditions and physical capabilities

  • Attention to detail
  • Overtime required
  • Work under pressure

Personal suitability

  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Financial benefits

  • Bonus
  • Commission

Other benefits

  • Free parking available
  • Parking available
  • 30+ days ago
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