Role : SAP BRIM Consultant
Location : Remote
Type : Contract
Shift : PST
Convergent Mediation by Digital Route SAP BRIM Convergent Mediation by Digital Route Looking for more than 10 years' relevant SAP consulting or industry experience in an AMS support environment in Convergent Mediation and at least 1 end to end project implementation in SAP BRIM Convergent Mediation CM.
- Experience in Convergent Mediation (CM) by Digital Route.
- Must have knowledge of BRIM architecture.
- Participate in customer discussions on upcoming enhancements.
- Work with customer for troubleshooting, investigate and solve their day to day issues, perform root cause analysis.
- Experience in writing functional specification and develop custom enhancementsreports in CM.
- Must have knowledge of customized environment and interfaces with third party systems.
- Experienced working with global teams and good documentation skills.
- Experience in Media, Utility or Telecommunication Industry using Convergent Mediation tool will be a great asset.
Description :
To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
To provide technical assistance to the team members in resolving customer issues.
To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Thanks & Regards,
Trayambkeshwer Dwivedi (Trayam), Sr. Technical Recruiter
Raas infotek corporation
262 Chapman road, Suite 105A, Newark, DE-19702
Direct number : 3022869764 132
Text Now : (424) 222 7980
Email : [email protected]
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