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Last updated: 1 day ago
Senior Associate, Late Stage Collections

Senior Associate, Late Stage Collections

BMOOntario, Ontario, Canada
CA$35,700.00–CA$66,100.00 yearly
Part-time
VIRTUAL(R)59 - REMOTE / TELETRAVAIL - ON - BMO.BMO's Late Stage Collections is looking for candidate with great customer service skills preferable in call center environment, with a strong background...Show moreLast updated: 2 days ago
Part-Time Merchandiser

Part-Time Merchandiser

Merchandising Consultants AssociatesHaliburton, Ontario, Canada
CA$17.50 hourly
Part-time
Merchandising Consultants Associates.At MCA, we take pride in being a leading Canadian Merchandising Company, providing top-notch services to Retailers and Consumer Packaged Goods companies across ...Show moreLast updated: 15 days ago
Director of Research & Development - Plastics

Director of Research & Development - Plastics

DMC RecruitmentOntario, CA
CA$175,000.00–CA$200,000.00 yearly
Director of Research & Development.Our leading-edge client has a history of excellence in delivering quality products and are committed to innovation and sustainability.They are focussed on red...Show moreLast updated: 8 days ago
  • Promoted
Inside Sales Specialist (Call Centre)

Inside Sales Specialist (Call Centre)

Hearing SolutionsOntario, Canada
Full-time
Why Work at Hearing Solutions?.Your friendly voice and professional demeanor will shape the initial experience for new patients and help existing ones maintain their hearing health with regular vis...Show moreLast updated: 1 day ago
Production Director

Production Director

Connexus ChurchOntario, CA
CA$50.00 hourly
Full-time
Position DescriptionThe Production Director is responsible for all production at Connexus Church.They manage all production systems including audio, video, lighting, cameras, IMAG, LED, online stre...Show moreLast updated: 30+ days ago
Pastoral Internship Student

Pastoral Internship Student

Oakville Fellowship Church (OFC)Ontario, CA
CA$60.00 hourly
Position DescriptionOakville Fellowship Church was founded in for the next generation of Koreans.We are seeking internship students who are interested in campus ministry (specifically Sheridan Coll...Show moreLast updated: 30+ days ago
General Application

General Application

Humberview GroupOntario
CA$22.00–CA$25.00 hourly
Full-time
The Humberview Group is one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice.As automotive specialists, we represent 5000 vehicles. And 1 Promise : Serving you be...Show moreLast updated: 30+ days ago
Research Assistant (Bachelor's Degree, Recent Graduates)

Research Assistant (Bachelor's Degree, Recent Graduates)

The Bank of CanadaON, CA
CA$62,390.00–CA$73,395.00 yearly
Research Assistant (Bachelor's Degree, Recent Graduates).Each year, bachelor-level graduates’ step into the role of Research Assistant, becoming integral members of our economic and financial resea...Show moreLast updated: 30+ days ago
Printing Press Operator (Mark Andy)

Printing Press Operator (Mark Andy)

Drake InternationalON, Canada
CA$52,000.00 yearly
Permanent
We are looking for an experienced.Press Operator – Mark Andy - in the Mississauga / Oakville Area.This position is responsible for producing custom and stock labels on a variety of substrates, while ...Show moreLast updated: 13 days ago
Stage Production Coordinator

Stage Production Coordinator

York UniversityOntario, Canada
CA$19.00–CA$24.50 hourly
The Stage Production Coordinator is responsible for coordinating the logistical, technical, and operational aspects of theatre productions. Must be enrolled as a York student in year 2, 3, or 4.Prev...Show moreLast updated: 30+ days ago
  • Promoted
Senior Software Engineer

Senior Software Engineer

TekRekOntario, Canada
Full-time
Senior AI Engineer - Python, LLM, RAG, Langchain, AWS.TekRek has partnered with a seed stage HRTech firm.This company has 30+ employees and is on a growth trajectory due to strong demand for their ...Show moreLast updated: 1 day ago
  • Promoted
Senior Director of Onboarding and Support

Senior Director of Onboarding and Support

The Leadership AgencyOntario, Canada
Full-time
Senior Director of Onboarding and Support.We are partnering with an innovative, market-leading tech company revolutionizing the way SMBs maximize profitability with their cutting-edge business mana...Show moreLast updated: 1 day ago
Property Claims Adjuster (Huntsville)

Property Claims Adjuster (Huntsville)

Crawford & CompanyON, CA
We are currently recruiting for a.Huntsville / Gravenhurst / Muskoka’s.The successful candidate will investigate, evaluate, negotiate and settle commercial lines claims by telephone and correspondence....Show moreLast updated: 30+ days ago
Recon Data Analyst

Recon Data Analyst

eTeamRemote, ON
CA$50.00–CA$55.00 hourly
Remote
Experience in Data Extraction and Data Transformation Tools.Understanding of the data ingestion process for Recon.Experience of pre proposal stage of SmartStream TLM. Understanding of Multiple Types...Show moreLast updated: 30+ days ago
Full Stack Developer

Full Stack Developer

Cleo ConsultingON, Canada
Full-time
Quick Apply
Assignment : RQ08619 - Software Developer - Full Stack - Senior Job Title : Full Stack Developer Requisition (SS) : ...Show moreLast updated: 9 days ago
Student Monitor

Student Monitor

York Region District School BoardOntario, Canada
CA$20.09–CA$21.91 hourly
Criminal Record Check with Vulnerable Sector Screening, dated within 6 months of hire, prior to starting this position.PVNCCDSB is committed to achieving excellence in Catholic education.We leverag...Show moreLast updated: 30+ days ago
  • Promoted
SUPPLY EARLY CHILDHOOD EDUCATOR

SUPPLY EARLY CHILDHOOD EDUCATOR

Durham District School BoardOntario, Canada
CA$23.22 hourly
Full-time
SUPPLY EARLY CHILDHOOD EDUCATOR.Under the direction of the Principal, the Early Childhood Educator will work collaboratively with the classroom teacher to plan and implement a full day early learni...Show moreLast updated: 30+ days ago
Video Journalists (x2)

Video Journalists (x2)

CHCH TVOntario, CA
CA$50,000.00 yearly
Ability to work collaboratively in a team environment.At least one year of experience as a video journalist, with live television news experience. A working knowledge of Adobe Premiere Pro would be ...Show moreLast updated: 30+ days ago
Serve Asia Coordinator

Serve Asia Coordinator

OMF International - CanadaOntario, CA
CA$75,000.00–CA$90,000.00 yearly
Position Description"Serve Asia" is OMF Canada's short-term missions discipleship program.Under the supervision of our Lead Serve Asia Coordinator, you will work to screen, prepare, send and debrie...Show moreLast updated: 30+ days ago
DC Warehouse Equipment Operator (Night Shift-Full Time),

DC Warehouse Equipment Operator (Night Shift-Full Time),

FergusonOntario, CA
CA$24.50 hourly
Full-time
Ferguson is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U. The company is also a major distributor of HVAC equipment, fire ...Show moreLast updated: 30+ days ago
Senior Associate, Late Stage Collections

Senior Associate, Late Stage Collections

BMOOntario, Ontario, Canada
2 days ago
Salary
CA$35,700.00–CA$66,100.00 yearly
Job type
  • Part-time
Job description

Application Deadline :

03 / 27 / 2025

Address :

VIRTUAL(R)59 - REMOTE / TELETRAVAIL - ON - BMO

Job Family Group :

Customer Shared Services

BMO's Late Stage Collections is looking for candidate with great customer service skills preferable in call center environment, with a strong background in Collections, advising and offering payment arrangements on delinquent accounts.

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

  • Delivers exceptional customer service that builds trust through expertise, responsive service and support.
  • Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
  • Develops and maintains long-term, profitable relationships and expands share of wallet.
  • Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status / result of the present and future payments.
  • Executes established loss mitigation processes / procedures for the resolution of non-performing and high risk accounts.
  • Handles incoming calls in an informed, professional, and efficient manner.
  • Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
  • Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
  • Integrates marketing promotions and programs into customer conversations as appropriate.
  • Establishes expertise with Consumer Collections personnel as a key support contact / resource / coach with proficiency and tools to assist departments in achieving goals.
  • Analyzes data and information to provide insights and recommendations.
  • Manages all transactions related to customer calls or refers to appropriate internal business groups.
  • Escalates complex or unresolved customer situations to managers as required.
  • Completes required documentation to ensure customer's requests are accurately processed.
  • Organizes work information to ensure accuracy and completeness.
  • Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
  • Delivers exceptional customer service that builds trust through expertise, responsive service and support.
  • Follows documented policies and procedures to execute transactions, activities and processes.
  • Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
  • Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
  • Maintains the confidentiality of customer and Bank information.
  • Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
  • Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
  • Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.

Qualifications :

  • Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • Knowledge of federal, state / provincial and local laws pertaining to Consumer Collections and functional area - Good.
  • Knowledge of BMO products and services - Good.
  • Knowledge of competitive marketplace and trends in product offerings.
  • Specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.
  • Salary :

    35,700.00 - $66,100.00

    Pay Type : Salaried

    The above represents BMO Financial Group's pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

    BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.bmo.com / global / en / Total-Rewards

    About Us

    At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at https : / / jobs.bmo.com / ca / en .

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

    Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.