It Jobs in Pincourt, QC

Company Description

At Sleep Country Canada / Dormez-vous? (SCC / DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for a Bilingual IT Support Analyst  to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!

Job Description

Location :  555 Victor-Davis, Pointe-Claire, QC

Schedule : Mon-Fri, 9 : 00 am - 5 : 00 pm; 2 days on site, 3 days remote and opportunities for rotational weekend coverage

We have an exciting opportunity for a  Bilingual IT Support Analyst - 12 month contract  position (with possibility of extension). The Bilingual IT Support Analyst position will provide application and hardware support, in  French and English , for user based information systems and business environment. In this role you will be charged with solving complex technical issues, proactively managing and documenting IT support procedures, evaluating new technologies to improve user services and end user computing services, while maintaining all networked systems, policies, security, and procedures.

In this role you will :

• Coordinate and collaborate with System Administrators, IT team members, project teams, information system teams, business units, to ensure availability and reliability of corporate information systems, and networked equipment to meet business needs
• Ensure all networked systems are proactively supported, managed and maintained according to established service level agreements
• Provide technical support to all Associates (stores, distribution centres, corporate offices), during regular business through both telephone and e-mail in a courteous manner, and record all activities in Service Desk software
• Follow-up with team members and Associates to ensure the timely resolution of call tickets
• Plan, configure, test and install new equipment (ie. PC's, Printers, Bar Code guns / Printers)
• Administer add, move and change requests from end users including new communication line installations as required in stores, DC's and Regional Office
• Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages
• Report system problems to appropriate technical staff and confer with them to resolve issues
• Troubleshoot and resolve operational issues for end-users and assist with end-user questions and inquiries
• Cross train with other Support Analysts in order to ensure standardized configurations, quality and consistent support
• Other administrative duties as assigned

Qualifications

The Qualifications and Experience we like to see :

Additional Information

Why members of our Corporate team love working at Sleep Country Canada / Dormez-vous? :

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC / DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada / Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada . The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit .