- Search jobs
- Quebec, QC
- internet
Internet Jobs in Quebec, QC
- Promoted
Remote Customer Support Pharmaceutical Distribution
TalentWorldGroupQuebec City, Quebec, CanadaSoftware Developer, Full Stack
BellQuebec, QCWork at Home Data Entry Agent - Part Time
UsaSurveyJobBoardQuebec City, Quebec, ,- Promoted
Leadership Development Coach - Remote
Falling Water DreamsQuebec City, Quebec, CanadaAdministrateur Principal des Réseaux -Tamaani Internet Services
Administration régionale Kativik (ARK)N'importe où - Québec- Promoted
- New!
Conseiller(e) aux ventes téléphoniques
Force KiaQuébec, QC, CanadaSenior Network and Videoconference Administrator
Kativik Regional Government (KRG)Anywhere - QuebecFirst Nations Community Claims Administrators
Spirit Employment and Training EdmontonQuebecClient mystère / cliente mystère saint-jean-sur richelieu
C3 Client Satisfaction Inc.Boischatel, QC, CA- Promoted
Représentant des Ventes Techniques / Technical Sales Representative
MT TalentQuebec City, Quebec- Promoted
Forex / Crypto Trader - Travail de la maison (Anglais requis)
Maverick FXQuebec, QuebecTechnical Support - Work From Home (Bilingual - French / English)
TeleperformanceQuébec, QC, CA- Promoted
Solutions Architect
ObkioGreater Montreal Metropolitan Area, CanadaSpanish Evaluator
Welocalize Life Science SLQuebec, Quebec, CAcourtesy desk clerk
Spécialités D'Outillages RD inc.Québec, QC, CAAgent(e) au service à la clientèle - Commandes Internet
Magasin LatulippeMagasin de QuébecOnline ESL Teacher (Canadian native speakers only)
Etalk Global LtdQuebec, QC, CASenior Regional Manager of WeChat Overseas Payments
TencentQuebec, CanadaConseiller aux ventes
DistributelQuebec, QC, CanadaRemote Customer Support Pharmaceutical Distribution
TalentWorldGroupQuebec City, Quebec, Canada- Remote
We are seeking twelve highly skilled bilingual customer care professionals based in Canada fluent in both Canadian French and English to join our remote team. This fully remote workfromhome position involves customer support for a premium client in the medical field specifically in pharmaceutical services. Your role is crucial in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance.
Summary of Responsibilities :
You will be the first point of contact for customers regarding order management product and service complaints adverse events and general inquiries. You will be responsible for the initial intake documentation and distribution of customer needs. The role requires independent resolution of moderately complex inquiries and the investigation of issues related to shipments returns credits and orders.
Essential Duties and Responsibilities :
- Serve as the first point of contact for all customer inquiries and product / service complaints via phone fax email or online.
- Handle order entry for home patients and clinics.
- Thoroughly document all inquiries in accordance with company procedures.
- Redirect complex or specialized concerns
- Expedite customer orders as required.
- Investigate and resolve issues related to shipment of products returns credits and orders.
- Meet assigned targets related to order and call management.
- Process and issue credits / returns.
- Set up new patients following the outlined onboarding process and maintain records.
- Build relationships with crossfunctional teams and clinics.
- Maintain patient prescriptions / records and attend all required Customer Care meetings / training.
- Adhere to company procedures related to complaint management.
Requirements
Education / Experience :
Skills / Qualifications :
Training Program :
Internet and Hardware Requirements :
If you are a dedicated and compassionate Customer Care Representative with experience in pharmaceutical packaging and are excited to contribute to a dynamic team we encourage you to apply. Training begins in September we look forward to welcoming you on boar
Benefits
Remote Work :