The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infr...Show moreLast updated: 30+ days ago
Promoted
Gastroenterologist- Landmark Medical Center
Prime HealthcareGolden Horseshoe, ON, Canada
Landmark Medical Center is more than just a community hospital.We take great pride in our patient care, not only in the treatment of specific illnesses, but in caring for the whole patient through ...Show moreLast updated: 20 days ago
Director of Operations (Supply Chain Center)
Domino's CorporateCambridge, Ontario, Canada
CA$155,000.00–CA$165,000.00 yearly
Full-time
The Domino's supply chain center located in Cambridge, ON .The Director of Operations is the face of the Domino's Supply Chain Center, responsible for providing strategic direction, developing...Show moreLast updated: 9 days ago
Mainframe Architect -Data Center Migration Specialist
RaiseOntario
Mainframe Architect -Data Center Migration Specialist.Mainframe Architect -Data Center Migration Specialist.They’re expanding their team to meet growing needs, making this a unique opportunity to w...Show moreLast updated: 15 days ago
Anesthesiologist Opportunity - Bradenton / Lakewood Ranch, FL.Manatee Physician Alliance is currently seeking full-time, part-time and PRN BC / BE Anesthesiologists to work with Manatee Memorial Ho...Show moreLast updated: 14 days ago
Promoted
Senior Business Analyst
Servion Global SolutionsOntario, Canada
Full-time
This role must have knowledge and / or relevant experience in the contact Center domain.This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst...Show moreLast updated: 21 days ago
Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
ApexFocusGroupCambridge, ON, Canada
CA$850.00 weekly
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Show moreLast updated: 29 days ago
Promoted
Mongo DBA Manager
InnovectureOntario, Canada
Full-time
At least 2+ years of experience as a manager and 8+ years of senior DBA position working with MongoDB technology.PostgreSQL experience will be good to have along with other database technologies.Ex...Show moreLast updated: 4 days ago
Leading private university in Kuwait is currently recruiting full-time faculty members as Assistant / Associate Professors for its Computer Engineering Department to start from Fall 2025 semester.Bei...Show moreLast updated: 16 days ago
Seasonal Warehouse Associate - Southern Cal Distribution Center
Nordstrom IncOntario, CA
CA$20.65 hourly
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome.
Enjoy working in a climate-controlled environment with the hig...Show moreLast updated: 30+ days ago
Nurse Practitioner Psychiatry (NY HELPS), Elmira Psychiatric Center, Assertive Community Treatment, Geneva, P24070
New York StateOntario
CA$133,638.00 yearly
Minimum Qualifications New York State License and current registration to practice as a Registered Professional Nurse AND certification by the New York State Education Department in the Psychiatry ...Show moreLast updated: 30+ days ago
Bilingual Call Center Representative (French / English)
Canadian Tire CorporationEmplacement mobile Ontario [F009]
CA$27.00–CA$28.00 hourly
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Show moreLast updated: 30+ days ago
Genesys Cloud Engineer
eTeamRemote, ON
30+ days ago
Salary
CA$50.00–CA$55.00 hourly
Job type
Remote
Job description
Position Description
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.
Responsibilities / Skills :
Must Have Skills
years of experience
Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
IVR and ACD development experience
Should have good understanding of Genesys Cloud Developer APIs and their usage.
Experience with scripting languages like JS, NodeJS.
Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
Good Understanding of contact center business operations, processes & transaction flows
Understand security requirements, industry specific compliance & certification requirements
Excellent verbal and written communication skills
Nice To Have
Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
Experience / exposure with leading CRM / case management solutions – Client, MSD,
Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.
Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.