Call center Jobs in Thunder Bay, ON

About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.

The primary purpose of this role is to sell and upsell our Pest  Management Services and Products to residential prospects and  current clientele professionally, profitably and ethically by executing  the company designed sales process. The role of the Inside Sales  Professional for Rentokil Terminix is to meet or  exceed Baseline Sales Targets, meets or exceeds KPIs while  maintaining a customer focused service. New business revenue will  come from the following sources :

Principal Duties and Responsibilities :

• Effectively manage inbound daily sales calls expectations.
• Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or  better into our Year Round Protection Plan.
• Consistently achieve and exceed monthly Base Line Sales Target.
• Clearly identify and execute the Inside Sales 6 Step Sales Approach.
• Follow up on all Proposed / Proposed / Open Orders and Sold / Proposed within 24 hours.
• Re-solicitation / calls to convert single purchase customers into Year Round Protection Plan.
• Effectively Execute Residential Campaigns for both new and existing customers.
• Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume.
• During non-peak months, it may be necessary to support campaigns other than Inbound.
• Call volume standards are 12-15 Calls per Hour.
• Meet or exceed an average monthly call quality score above 75%.
• Multi-tasking skills are essential

Requirements

Education Requirements :

Preferred : College Diploma or University Degree in a business, administrative and / or accounting field or equivalent experience

Benefits

Why Choose Rentokil-Terminix?

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity.  We pride ourselves on being a world class team that rewards high performance.  We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. You will receive some great benefits (if eligible) during your tenure with us :

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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