Agent Jobs in Fernie, BC
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Agent • fernie bc
Customer Service Representative
Regina Creation SolutionBritish Columbia, BC, Canada- Promoted
Housekeeper
Best Western Plus FernieFernie, BC, Canada- Promoted
Heavy Duty Equipment Technician
Vancouver Airport AuthorityGreater Vancouver Metropolitan Area, Canada- Promoted
Field Service Technician
Bloom Recruitment IncGreater Vancouver, BC, Canada- Promoted
Full-Time Crew Member
McDonald'sFernie, British Columbia, Canada
Inside Sales Professional
Rentokil InitialBritish Columbia, Canada
Tree Planter
Wright Canada Holdings Ltdvancouver island, british columbia, British Columbia, Canada
Conference Event Planner
Naut'sa mawt Event ManagementGreater Vancouver Regional District, BC, BC, Canada
Employee Relations Consultant
AonBritish Columbia, Canada
Entry Level Customer Service – Work From Home
Spade RecruitingBritish Columbia, Canada
Facility Cleaner / Janitor (Visitor Facilities Attendant)
Treasury Board of Canada Secretariatpacific rim national park reserve of canada, british columbia, British Columbia, Canada
Full-Time hostFull-Time host
Kalido Hospitality GroupGreater Vancouver Regional District, BC, BC, CanadaCustomer Service Representative
Regina Creation SolutionBritish Columbia, BC, Canada- Full-time
- Part-time
Full job description
As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities :
Customer Interaction : Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
Issue Resolution : Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution.
Product Knowledge : Maintain an in-depth understanding of our products and services to provide accurate information and support.
Documentation : Record customer interactions and feedback in the customer relationship management (CRM) system.
Collaboration : Work closely with other departments (e.g., sales, technical support) to resolve complex issues and improve processes.
Feedback : Collect and report customer feedback to help improve products and services.
Training : Participate in training programs to enhance product knowledge and customer service skills.
Qualifications :
Experience : Previous experience in customer service or support is a plus.
Skills :
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and as part of a team.
Attributes : Empathetic, patient, and able to manage stressful situations calmly.
Work Environment :
May work in an office setting or remotely, depending on company policies.
Flexible hours may be required to accommodate customer needs.
Job Types : Full-time, part time