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Accounts manager Jobs in Sherwood Park, AB

Last updated: 2 days ago
Customer Experience Manager, National Accounts

Customer Experience Manager, National Accounts

BramblesRocky View County, Alberta, Canada
serp_jobs.job_card.currency_salary_dayly
The Manager, of Customer Experience will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada. This individual is accountable for exe...Show moreLast updated: 30+ days ago
Accounts Receivable Clerk

Accounts Receivable Clerk

Spirit Employment and Training EdmontonEdmonton, AB, CA
CA$22.00–CA$26.00 hourly
Full-time +1
Quick Apply
Accounts Receivable / fill in Reception Our Client an Alberta Corporation was originally founded with the vision to deliver exceptional service and quality product with the right answer for b...Show moreLast updated: 17 days ago
  • Promoted
Accounts Receivable Analyst (Contract)

Accounts Receivable Analyst (Contract)

freelance.caEdmonton, Canada
Full-time
Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all. Accounts Receivable Analyst (Contract).To support all operation...Show moreLast updated: 2 days ago
accounts payable clerk

accounts payable clerk

First General Services EdmontonEdmonton, AB, CA
CA$50,000.00–CA$60,000.00 yearly
Permanent
Heures de travail : 40 hours per week.College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Store, update and retrieve financial data.Perform clerical dut...Show moreLast updated: 12 days ago
Accounts Payable Clerk

Accounts Payable Clerk

ColasEdmonton, Albe, CA
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne...Show moreLast updated: 30+ days ago
Accounts Receivable Clerk

Accounts Receivable Clerk

KPMGEdmonton, Alberta, Canada
Full-time
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.KPMG is looking for ...Show moreLast updated: 9 days ago
Accounts Payable Clerk

Accounts Payable Clerk

Carrington Group of CompaniesEdmonton, Alberta, Canada
Carrington Construction Canada – Edmonton, AB.The Carrington Group has over 50 years’ experience in real estate development with operations in single family, multi family, rental, infill developmen...Show moreLast updated: 30+ days ago
accounts payable clerk

accounts payable clerk

MITTEdmonton, AB, CA
CA$24.50 hourly
Permanent
Secondary (high) school graduation certificate.Open and close books for auditors.Perform financial calculations, such as costing and budgeting. Store, update and retrieve financial data.Perform cler...Show moreLast updated: 30+ days ago
Accounts Receivable Administrator

Accounts Receivable Administrator

Modern NiagaraEdmonton, AB TAJ, CA
Full-time
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancou...Show moreLast updated: 17 days ago
Accounts Payable / Receivable Clerk

Accounts Payable / Receivable Clerk

Smart Talent Consulting Inc.Edmonton, AB, Canada
Full-time +1
Accounts Payable / Receivable Clerk .Smart Talent Consulting is proud to partner with a leading automotive dealership group known for its rich history of serving communities across Alberta and, ...Show moreLast updated: 20 days ago
Accounts Payable Specialist

Accounts Payable Specialist

ChandosEdmonton, Alberta, Canada
Full-time
The main role of the Accounts Payable Specialist is to process and pay all subcontractor invoices ensuring all applicable compliances and contract requirements are met. The Accounts Payable Speciali...Show moreLast updated: 30+ days ago
Accounts Payable Clerk

Accounts Payable Clerk

Equation Staffing SolutionsEdmonton, Alberta, Canada
Permanent +1
Quick Apply
Our client is seeking an enthusiastic, detailed oriented and self-motivated Accounts Payable clerk to join their growing team for the next 6 months! If you are looking for an opportunity to work w...Show moreLast updated: 30+ days ago
Accounts Receivable Clerk

Accounts Receivable Clerk

KPMG-CanadaEdmonton, Alberta, Canada
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.KPMG is looking for ...Show moreLast updated: 29 days ago
Accounts Payable Clerk

Accounts Payable Clerk

All Weather WindowsEdmonton, AB TSK, CAN
If you’re looking for a challenge, you’ve come to the right place.We can’t promise where you’ll go, but we do promise no two All Weather journeys are the same because no matter who you are or where...Show moreLast updated: 16 days ago
Accounts Payable Associate (Contract)

Accounts Payable Associate (Contract)

ChattersRed Deer Area, Calgary, Edmonton, AB, Canada
CA$20.00 hourly
Full-time
Are you detailed oriented and a stickler for accuracy but still like to have fun at work? Do you love analytics and financial processing?. Then we want to hear from you!.This exciting opportunity wi...Show moreLast updated: 30+ days ago
accounts receivable clerk

accounts receivable clerk

SOUTH WEST BULK EXPRESS INC.Rocky View, AB, CA
CA$29.55 hourly
Permanent
Secondary (high) school graduation certificate.Perform clerical duties, such as maintain filing and record systems.Address customers' complaints or concerns. Organize and maintain inventory.Prepare ...Show moreLast updated: 30+ days ago
accounts payable clerk

accounts payable clerk

Chermik Technical Services Ltd.Sherwood Park, AB, CA
CA$22.00–CA$27.00 hourly
Permanent
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Hours : 30 to 40 hours per week.Show moreLast updated: 26 days ago
accounts payable clerk

accounts payable clerk

Cornerstone Christian Church of God EdmontonEdmonton, AB, CA
CA$29.50 hourly
Permanent
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience : 2 years to less than 3 years. Associations and non profit organizations.Open ...Show moreLast updated: 30+ days ago
Customer Experience Manager, National Accounts

Customer Experience Manager, National Accounts

BramblesRocky View County, Alberta, Canada
30+ days ago
Salary
serp_jobs.job_card.currency_salary_dayly
Job description

Description

Position Purpose

The Manager, of Customer Experience will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to customer order execution, account health support, and service experience are achieved with the utmost consistency. The successful leader will increase customer satisfaction and loyalty as measured through net promotor scoring (NPS) as well as our employee engagement surveys.

Accountable for the health and maintenance of our customer base in Canada this leader will ensure their teams are provided the tools, coaching, and support to become our customer's most valued partner.

Scope

Customer Scope : Commercial Manufacturing & Retail

Full customer experience and support from end to end

Measures

  • Volume & Revenue Growth
  • Value creation
  • Net Promotor Scores (NPS) - Customer Feedback
  • Service Level Agreement (SLA) metrics

Experience

  • 5+ years’ experience / knowledge in retail and commercial landscape
  • Worked with financial measures and Key Performance Indicators.
  • Supply Chain
  • Customer account relationship management experience
  • Continuous improvement and Six Sigma
  • Leading in a matrix organization
  • People management and development.
  • Experience with environmental social governance

    • Major / Key Accountabilities

    Core Responsibilities

  • Manages customer support and order execution associates for the assigned portfolio
  • Is the primary escalation point to respond to customer concerns.
  • Implements and enforces customer support standards that align with strategic objectives provided by the department leader.
  • Responsible for coordination of interdepartmental collaboration to ensure business continuity is maintained and understood by all associates.
  • Provide support to customers with face-to-face site visits as needed.
  • Track portfolio performance growth and hold the team accountable for achieving all volume and revenue targets.
  • Provide coaching / feedback and mentoring to team members.
  • Responsible for ensuring data integrity is maintained in CRM and SalesForce system.
  • Collaborate with stakeholders to grow revenue within assigned territories.
  • Continuously monitor all KPI metrics that drive results and business continuity.
  • Create and implement work processes that enhance the organization and departmental service delivery.
  • Accountable for NPS Customer Satisfaction Survey Results (Data Pareto Analysis), conduct closed loop feedback sessions with customers, and establish concise action plans to position detractors and passives into the promoter NPS category
  • Maintain a high level of employee engagement as measured on the Pulse Survey
  • Be an active change management champion by understanding upstream and downstream business process
  • Manage change, celebrate success, and foster an environment of creativity and forward-thinking.
  • Hire and develop an effective team to meet internal and external business objectives regardless of hurdles and obstacles.
  • Conduct yearly and mid-year performance appraisal sessions.

    • Key contacts

    Internal

  • All functions

    • External

  • Multi level customer contacts

    • Qualifications

  • Education : Bachelor Degree or Equivalent
  • 5-7 years managerial experience

    • Skills and Knowledge

  • Ability to train and mentor a combined commercial and retail customer support team
  • Excellent written and verbal communication skills
  • Effective listening skills and patience and tolerance when dealing with difficult customer situations, being able to de-escalate high-stress situations.
  • Superior data analytics
  • Strong CPG & supply chain business acumen
  • Problem solving and decision-making skills.
  • Presentations
  • Environmental Social Governance and Scope 3 knowledge

    • Languages

    Essential

  • English

    • Desirable

  • French

    • Objectif du poste

    Le chef, Expérience de la clientèle, sera responsable de gérer et de bâtir une équipe qui s’occupera des clients commerciaux et détaillants du Canada. Cette personne sera responsable de réaliser les impératifs stratégiques afin d’offrir la meilleure expérience client de l’industrie. Veiller à ce que tous les points de contact associés à l’exécution des commandes du client, au soutien de la santé du compte et à l’expérience de service soient réalisés avec la plus grande cohérence possible. Ce dirigeant améliorera la satisfaction des clients et leur loyauté, tel que mesuré par le taux de recommandation net (NPS) ainsi que les sondages sur l’engagement de nos employés.

    Cette personne sera responsable de la santé et de la maintenance du bassin de clients au Canada et de veiller à ce que son équipe ait les outils, l’encadrement et le soutien pour devenir des partenaires précieux pour nos clients.

    Portée

    Portée des clients  : Fabricants commerciaux et détaillants

    Expérience client complète et soutien durant l’ensemble des activités

    Indices de mesure

  • Volumes et croissance des revenus
  • Création de valeur
  • Taux de recommandation net (NPS) - Rétroaction des clients
  • Indices de mesure des ententes de niveau de service

    • Expérience

  • 5 ans d’expérience et plus ou connaissances connexes dans le secteur du commerce de détail et commercial
  • Utilisation de mesures financières et d’indices de rendement clés dans le cadre de responsabilités antérieures
  • Chaîne d’approvisionnement
  • Expérience de gestion des comptes clients (relations)
  • Amélioration continue et Six Sigma
  • Capacité à diriger dans une entreprise en matrice
  • Gestion et perfectionnement du personnel.
  • Expérience avec les questions environnementales, sociales et de gouvernance

    • Principales responsabilités

    Tâches essentielles

  • Gérer le soutien aux clients et l’exécution des commandes associées au portefeuille assigné
  • Agir à titre de point de contact principal pour répondre aux questions transférées des clients.
  • Mettre en place et appliquer des normes de soutien à la clientèle alignées sur les objectifs stratégiques fournis par le chef du service.
  • Responsable de la coordination de la collaboration interservices afin de veiller à ce que la continuité des activités soit maintenue et comprise par tous les associés.
  • Fournir du soutien aux clients dans le cadre de visites en personne au besoin.
  • Faire le suivi de la croissance du portefeuille et rendre l’équipe responsable de l’atteinte de tous les objectifs de volume et de revenus.
  • Fournir de l’encadrement et des commentaires et mentorer les membres de l’équipe.
  • Responsable de veiller à l’intégrité des données dans le système de gestion des relations avec la clientèle et SalesForce.
  • Collaborer avec les intervenants pour faire croître les revenus dans les territoires assignés.
  • Surveiller continuellement tous les IRC qui améliorent les résultats et favorisent la continuité des activités.
  • Créer et mettre en place des processus de travail qui améliorent la prestation des services du service et de l’entreprise.
  • Responsable des résultats annuels du sondage sur la satisfaction de la clientèle relatifs à la cote NPS (analyse de données Pareto), organiser des séances de rétroaction en boucle fermée avec les clients, et établir des plans d’action concis pour positionner les détracteurs et les agents passifs dans la catégorie des promoteurs de la cote NPS.
  • Maintenir un niveau élevé d’engagement des employés, comme mesuré par l’enquête Pulse (opinion)
  • Être un champion du changement actif en comprenant les processus de l’entreprise en amont et en aval.
  • Gérer le changement, célébrer la réussite et favoriser un environnement de créativité et de réflexion prospective.
  • Embaucher et bâtir une équipe efficace pour atteindre les objectifs opérationnels internes et externes, quels que soient les difficultés et les obstacles.
  • Effectuer les évaluations du rendement annuelles et en milieu d’année.

    • Principaux contacts

    Internes

  • Toutes les fonctions

    • Externes

  • Personnes-ressources des clients à différents niveaux

    • Qualifications

  • Éducation  : Baccalauréat ou diplôme équivalent
  • 5-7 années d’expérience en gestion

    • Compétences et connaissances

  • Capacité de former et de mentorer une équipe de soutien combinée pour les clients commerciaux et détaillants
  • Excellentes aptitudes à la communication écrite et verbale
  • Bonnes compétences d’écoute, patience et tolérance lors de la gestion de situations difficiles avec les clients, être en mesure de désamorcer les situations hautement stressantes.
  • Excellente capacité d’analyse des données
  • Excellent sens des affaires dans les domaines des biens de grande consommation et de la chaîne d’approvisionnement
  • Compétences en résolution de problème et en prise de décisions.
  • Présentations
  • Connaissances sur les questions environnementales, sociales et de gouvernance et du champ d’application 3

    • Langues

    Essentiel

  • Anglais

    • Souhaitable

  • Français

    • Preferred Education

    Bachelors

    Preferred Level of Work Experience

    5 - 7 years

    Remote Type

    Hybrid Remote

    We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at