Manager, People & Culture
Coast HotelsVancouver, BC, CA30+ days ago
Salary
CA$52.00 hourly
Job descriptionBachelor’s degree or diploma in Human Resources or related field or equivalent combination of education and experience Chartered Professional in Human Resource (CPHR) Professional designation or equivalent Experience working in a unionized environment required 5-7 years of related experience, with 2-3 years in a leadership capacity Proven ability to coach and influence leaders and peers Advanced communication (written, verbal and listening), interpersonal, and customer service skills Advanced working knowledge of MS Office Suite; Proficiency with HRIS Systems and various technologies Knowledge of OH&S, Employment Standards, Human Rights, Labour Relations legislation and regulations Previous experience in the hospitality industry an asset Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area Proven ability to handle confidential information and situations Valid driver’s license as there will be some travel required Not content with the status quo; driven to create positive change and growth Exemplifies Coast’s core values and enjoys working in a culture of accountability
The People & Culture Manager will contribute to the success of the company by providing Human Resources support and leadership at the Coast Coal Harbour Vancouver Hotel by APA, a 220 room, unionized hotel in downtown Vancouver, with approximately 120 Ambassadors (employees) as well as collaborating with the 11 person centralized People & Culture team. Responsibilities :
- Works with the hotel’s leadership team to create an environment that is motivating and engaging; proactively manages the development of the culture in alignment with Coast Hotels Values and culture
- Ensures Ambassadors deliver excellent customer service aligned with company policies and brand promises; works with the hotel’s leadership team to remove barriers for delivering exceptional guest experiences
- Understands relevant legislation and regulations (i.e. OH&S, Employment Standards, Human Rights, Labour Relations) as they apply to the company and ensures compliance
- Connects P&C plans with other departments and areas of the hotel as appropriate
- Aware of and understands how all areas of the business interact
- Attends industry and / or professional events or conferences to maintain industry / professional knowledge and network with industry / professional peers
- Focuses on short- and long- term priorities, maintaining a big picture perspective
- Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
- Uses conflict resolution skills and empowers Ambassadors to resolve issues and identify when to escalate them
- Lives the Coast Values and reflects the brand in the community; participates in local events, fostering a positive reputation for the company within the local community
- Provides expertise, support and collaboration within a centralized model of human resources for multi-property needs
- Other projects as required
Skills / Knowledge / Experience :