Royal Service Agent

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Royal Service Agent

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include :

• Ensure all external and internal guest / colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and / or e-mail
• Accurately record all required reservation information in the Property Management System (Property Manager)
• Maintain and monitor ‘Royal Service” platform
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
• Other duties as assigned

Qualifications

Your experience and skills include :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits :

Additional Information

About the Application Process : At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.